Senior Income Officer

Bristol City Council; Temple Cloud; Hybrid; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Flexitime

Local Government Pension Scheme

Generous annual leave

Job summary

Bristol City Council is seeking a Senior Income Officer to manage rent arrears and support tenancy sustainment. The role balances office work, home-based tasks, and on-site visits to residents, offering a flexible hybrid pattern that aligns with service needs.

You will lead on recovering arrears, negotiating arrangements, and advising residents while working within a supportive, diverse council environment. DBS checks apply, with comprehensive training provided.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to work independently or as part of a team.
• Strong attention to detail and accuracy in handling arrears cases.

Responsibilities

• Oversee rent arrears on your patch and develop recovery strategies.
• Negotiate payment arrangements and provide residents with appropriate advice.
• Proactively manage cases requiring further action and maintain case records.

Skills

Interpersonal skills

Independent worker

Team player

Willingness to learn

Attention to detail

Job description

Full Time, Permanent

Begin your new career with us! We are looking for enthusiastic individuals who want to work in our diverse and friendly team. As a Senior Income Officer, you'll help collect rent to sustain tenancies, ensuring that residents have access to the support that they might need.

This is a varied role and we will ensure that you have all the training you could need. We are really proud of our service and would love to continue to grow with your help!

This role is very flexible and no two days are the same! A typical week will see you working at home, in the office and out and about on your 'patch', visiting residents at their properties. You'll be dynamic in delivering our vision for a high-quality service for residents.

Your role

You will oversee your own patch by taking a proactive, innovative approach to recovering and preventing rent arrears. You'll decisively handle and manage cases that require further action and engage with residents to negotiate arrangements and provide advice to those that need it.

About You

• Great interpersonal skills
• Able to work independently and as part of a team
• Willingness to learn
• Good attention to detail

See A Day in the Life of a Senior Income Officer for an insight into what a typical day in this role could look like.

Please note that this role is subject to an Basic DBS Check.

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you'll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you'll be working in a supportive environment where you'll have the chance to make Bristol a better place and contribute to its future.

• flexible working and flexitime
• membership of the Local Government Pension scheme
• generous annual leave allowance

Check Out Our Designated Website Here For More Information: https://www.bristol.gov.uk/senior-income-officer

Disability Confident

We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career.

Applications will be reviewed as they are received, and we reserve the right to close this vacancy early. We therefore encourage you to apply as soon as possible.

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit.

The personal information section (including your name) you'll complete as part of the application form will not be visible to hiring managers, but is used confidentially to make sure that everyone is treated fairly.