Customer Service Advisor – Banking

Honeycomb; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment partner in Northern Ireland is seeking a Customer Service Advisor based in Newtownbreda, South Belfast. This role focuses on delivering exceptional customer service and providing guidance on banking products. Candidates should have a strong customer-facing background, excellent communication skills, and a proactive attitude. This temporary position offers a chance to join a respected organisation committed to customer and community values.

Qualifications

• Previous experience in a customer-facing role.
• Positive, proactive, and motivated with a can-do attitude.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong time-management abilities.

Responsibilities

• Deliver exceptional service, ensuring each customer feels valued.
• Recommend suitable banking products and services.
• Support and promote digital and self-service banking options.
• Carry out transactions accurately, adhering to compliance.
• Collaborate with your team to maintain a positive branch environment.

Skills

Customer service orientation

Communication skills

Detail-oriented

Time management

Job description

Honeycomb is delighted to partner with a leading bank in Northern Ireland to recruit a Customer Service Advisor based in Newtownbreda, South Belfast, on a temporary, ongoing basis. This is a fantastic opportunity to join a reputable organisation that places customers and the community at the heart of everything they do.

The Role

As a Customer Service Advisor, you'll be the first point of contact for customers, providing a warm, professional service and offering guidance on a range of banking products and services.

Key Responsibilities

• Deliver exceptional service, ensuring each customer feels valued and supported.
• Recommend suitable banking products and services tailored to individual needs.
• Support and promote digital and self-service banking options.
• Carry out transactions accurately, adhering to all compliance and control procedures.
• Collaborate with your team to maintain a positive, efficient branch environment.

About You

We're looking for someone who is genuinely passionate about helping people and enjoys working in a fast-paced, team-oriented environment.

Essential Skills & Experience:

• Previous experience in a customer-facing role.
• Positive, proactive, and motivated with a can-do attitude.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong time-management abilities.

Desirable:

• Experience in a banking or financial services setting is an advantage.

If you require assistance during the recruitment process due to a disability, please contact us directly to discuss accommodations.
Honeycomb is committed to providing equal opportunities for all applicants.

How to Apply

To apply, please send your up-to-date CV via the provided link or contact Cora Montgomery at Honeycomb on 028 9620 7050.