Customer Care Representative

Coca-Cola HBC; Northern Ireland; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Customer Care Representative, where you will manage customer interactions, handle complaints, and ensure a high-quality service. This temporary role offers a chance to enhance customer experiences and work in a dynamic environment. If you have a passion for customer service and excellent communication skills, apply now to be part of a diverse team committed to success.

Qualifications

• 1 year of previous call centre experience required.
• Ability to work in a high-pressure environment.

Responsibilities

• Manage all customer interactions including order taking and troubleshooting.
• Deliver Best-in-Class Customer Experience.

Skills

Customer Service

Communication

Problem Solving

IT Literacy

Education

GCSE passes including Maths and English

Job description

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Direct message the job poster from Coca-Cola HBC

Talent Acquisition Specialist at Coca-Cola Hellenic Bottling Company

Location: NI/ ROI

Contract: Temporary (End of Dec 2025)

MAIN PURPOSE OF JOB

As an Island of Ireland Customer Care Centre agent, you will be responsible for managing all customer interactions. Your role will encompass a variety of services, including order taking, upselling to enhance volume and distribution, handling complaints, answering queries, processing service requests, and troubleshooting. These functions are delivered through four sub-channels within the Customer Care Centre: Inbound, Technical Service, BD Hotline, and Consumer Response. Collectively, these channels work together to achieve our department's Key Business Indicators (KBIs).

MAIN RESPONSIBILITIES

• Deliver departmental KBIs, stretching departmental goals and personal objectives.
• Manage with excellence, delivering a Best-in-Class Customer Experience, supporting the Hellenic Values and respecting CCH policies.
• Identify, exploit, and implement new and innovative ideas to enhance our customers' experience and service.
• Partner with internal and external stakeholders to assist Customer Care Centre in delivering a best-in-class customer experience.
• Lead and strive to deliver high performance.
• Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Participate in ad-hoc projects for internal stakeholders across functions to meet business needs.
• Achieve quarterly team and individual Management by Objectives (MBOs).
• 4 GCSE passes including Maths and English.
• 1 full year of previous call centre experience (Inbound or Outbound).
• A proven team player with an excellent customer service approach.
• Acts in a professional manner, articulating with excellent oral communication skills and strong interpersonal skills.
• Ability to work on own initiative, with strong planning and organizational skills.
• Ability to work in a high-pressure environment to achieve personal and team objectives.
• Ability to absorb and use a lot of information in a short period of time.
• Excellent problem-solving skills.
• Passion, enthusiasm, and energy.
• IT literate.
• Fluent in English and up-to-date work visa.

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, colour, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may just be the secret ingredient for this or other roles!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Temporary

Job function

• Job function

  Customer Service and Sales

• Industries

  Food and Beverage Services

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