Customer Service Advisor – Auto Finance & Aftercare

Volkswagen Group; Avon Dassett CP; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Discretionary 10% on-target bonus

9% employer pension contribution (6% +

Car scheme for BEVs

Private medical insurance

LinkedIn Learning & professional dev

Mentoring & internal development

Job summary

VWFS UK is seeking customer service professionals to support customers through finance applications, contracts, and end-of-life options. You will handle enquiries by phone and email, update systems, and liaise with other VWFS teams to ensure accurate processing.

The role emphasizes compliance with FCA regulations, fast response times, and delivering excellent service. The benefits include a discretionary bonus, pension contributions, BEV car schemes, and private medical insurance.

Qualifications

• Comfortable speaking with customers on the phone.
• Excellent written and spoken communication capabilities.
• Strong customer service focus.
• Attention to detail with accuracy.
• Ability to work with multiple processes and teams.

Responsibilities

• Respond to enquiries mainly by phone and email.
• Enter and handle customer data with speed and accuracy.
• Maintain liaison with VWFS departments.
• Understand FCA regulations to fulfill the role.
• Validate customer documentation and process end-of-contract options.
• Update systems with account activity.
• Work within approved authority levels and escalate when needed.
• Provide proactive customer service with product knowledge.

Skills

Phone etiquette

Clear communication

Customer service focus

Data entry accuracy

Adaptability

Attention to detail

Team player

Understanding FCA/Consumer Credit Act

Job description

VWFS UK is seeking customer service professionals to support customers through finance applications, contracts, and end-of-life options. You will handle enquiries by phone and email, update systems, and liaise with other VWFS teams to ensure accurate processing.

The role emphasizes compliance with FCA regulations, fast response times, and delivering excellent service. The benefits include a discretionary bonus, pension contributions, BEV car schemes, and private medical insurance.