Customer Service Advisor - 6 Month Fixed Term Contract

DPDgroup; Bristol; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading logistics company in Bristol is seeking an experienced Customer Service Advisor for a 6-month fixed-term contract. The role involves resolving customer queries related to parcel delivery and collaborating closely with internal teams. Ideal candidates will have strong communication skills, experience in customer service, and a commitment to exceeding customer expectations. The role offers a supportive environment and a range of employee benefits.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free life assurance of 4 x salary

Free onsite car parking

Health kiosks visiting locations

Discounted shopping

Milestone days off

Free eye tests

Qualifications

• Proven experience in a fast-paced customer service environment.
• Strong communication skills with a confident telephone manner.
• Ability to build rapport and exceed customer expectations.

Responsibilities

• Help customers with delivery queries and issues related to parcels.
• Collaborate with drivers and managers to identify and resolve issues.
• Conduct thorough investigations for missing parcels.

Skills

Communication

Customer Service

Problem Solving

Administration

Self-Motivation

Tools

Microsoft Office

Job description

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Customer Service Advisor - 6 Month Fixed Term Contract, Bristol

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Client:

DPDgroup

Location:

Bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7d6356ab2716

Job Views:

5

Posted:

29.05.2025

Expiry Date:

13.07.2025

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Job Description:

Job Description

Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendlycustomer services team who put our customers at the heart of everything they do.

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;

• Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
• Carrying out thorough investigations for missing parcels and resolving delivery disputes

Qualifications

What we’re looking for;

• You will have proven and demonstrable experience of working in a fast paced customer service environment
• You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
• You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office programmes
• Demonstrate high levels of self-motivation and initiative toeffectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses