Customer Service Representative at DS Smith

HipHopTune Media; Caerphilly; Hybrid; GBP 22,000 - 32,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der die Möglichkeit hat, in einem hybriden Arbeitsumfeld zu arbeiten. In dieser Rolle sind Sie dafür verantwortlich, Kundenanfragen zu bearbeiten und sicherzustellen, dass alle Anliegen effizient gelöst werden. Sie werden in einem dynamischen Team arbeiten, das sich der Bereitstellung von nachhaltigen Lösungen verschrieben hat. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem schnelllebigen Umfeld gedeihen, ist dies die perfekte Gelegenheit für Sie, Teil eines Unternehmens zu werden, das sich für Nachhaltigkeit und Innovation einsetzt.

Qualifications

• Erfahrung im Kundenservice mit Fokus auf exzellente Kommunikation und Problemlösung.
• Kenntnisse in der Abfall-/Recyclingbranche sind wünschenswert.

Responsibilities

• Bereitstellung erstklassigen Kundenservice in einem schnelllebigen Umfeld.
• Bearbeitung von Kundenanfragen und Lösung von Serviceproblemen.

Skills

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Microsoft Office

Multitasking

Zeitmanagement

Tools

ERP-Buchungssysteme

Kontaktzentrumsysteme

Job description

Customer Service Representative at DS Smith

DS Smith Recycling is looking for a dedicated and customer-focused Customer Service Representative to join its team remotely. This is an exciting opportunity to work with a leading provider of sustainable packaging and recycling solutions. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a seamless customer experience. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering top-tier service.

If you are looking for a remote customer service role with a company committed to sustainability and innovation, apply today to join DS Smith Recycling’s dynamic team.

About DS Smith

DS Smith is a leading provider of sustainable fibre-based packaging worldwide, which is supported by recycling and paper making operations. We play a central role in the value chain across sectors including e-commerce, fast moving consumer goods and industrials.

Through our purpose of ‘Redefining Packaging for a Changing World’ and our Now and Next sustainability strategy, we are committed to leading the transition to the circular economy, while delivering more circular solutions for our customers and wider society – replacing problem plastics, taking carbon out of supply chains and providing innovative recycling solutions. Our bespoke box-to-box in 14 days model, design capabilities and innovation strategy sits at the heart of this response.

Headquartered in London and a member of the FTSE 100, DS Smith operates in 34 countries employing around 30,000 people and we are a Strategic Partner of the Ellen MacArthur Foundation. Our history can be traced back to the box-making businesses started in the 1940s by the Smith family.

Positions: Customer Service Representative

Job Type: Full Time

Location: Caerphilly (Hybrid)

About the Role

We’re looking for a Customer Service Representative to join DS Smith Recycling in Caerphilly! This role is a 6 month fixed-term contract.

Responsibilities

The focus of this position is to deliver world-class customer service in a fast paced environment to delight our customers, providing a one stop shop for all their requirements. These could include booking/amending services, arranging transport and loading/unloading, preparing paperwork, and managing the resolution of any service issues.

Other responsibilities will include processing new and repeat customer orders and following up on subsequent tasks relating to load inspections, collection of fibre, production of Haulier Delivery Notes and Export Documentation Packs, and the provision of weekly reports to customers.

We’ll also be asking you to calmly resolve issues that arise and keep all relevant stakeholders up to date. Establishing reasons for wasted journeys and validity of demurrage claims, along with the resolution of material rejection orders and safety/quality alerts will become duties that you’re comfortable with, constantly improving the service that we can offer our customers.

This role will require joining a weekend/bank holiday rota, paid at 1.5x the standard hourly rate. The expected shifts will be 5x Saturdays (08:30-13:30), 5x Sundays (10:00-13:30), and 1 bank holiday (08:30-13:30).

About You

• Proficient in the use of Microsoft Office
• Ability to prioritise and manage own workload effectively
• Knowledge of the Waste/Recycling industry is desirable
• Proficient in the use of ERP booking systems and contact centre systems
• Organised with meticulous attention to detail
• Thrives in a fast paced environment with strong multi-tasking and time management skills
• Seeks to consistently deliver best in class service

Location: Caerphilly – we operate a hybrid working model where you’ll work from the office on Wednesdays and Thursdays.