Customer Service Advisor

Jones & Chapman; Wirral; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading estate agency is seeking a motivated Customer Service Advisor for their Lettings Support Centre in Wirral. You will provide essential property management and tenancy administration support, ensuring high standards of customer service. This role offers industry-leading training, development opportunities, and a fun collaborative environment, with a competitive salary offered based on experience.

Benefits

Company events

Company pension

Life insurance

Referral programme

Sick pay

Wellness programme

Qualifications

• Experience in Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors.
• Excellent verbal and written communication skills required.
• Ability to handle workload in a fast-paced environment.

Responsibilities

• Provide property management and tenancy administration support to branches, landlords, and tenants.
• Co-ordinate and prepare renewal of tenancies and ensure maintenance works are completed timely.

Skills

Positive

Organised

Communication

Resilient

Detail oriented

Numerate

Education

ARLA – NFOPP qualifications

Job description

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We are looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX.

As our Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.

What’s in it for you?

• £22,400 (depending on experience, plus an additional £1,000 once qualified)
• Support in training towards ARLA – NFOPP qualifications
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative , rewarding and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and prepare renewal of tenancies and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards.

Skills and experience required to be a successful Customer Service Advisor:

• Resilient , positive , numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills

Additional Benefits:

• Company events
• Company pension
• Life insurance
• Referral programme
• Sick pay
• Wellness programme

Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors

Connells Group (known locally as Jones & Chapman) – one of the largest and most successful estate agency and property service providers in the country – Connells offers a range of services including residential sales , lettings and mortgages . It is also one of the country’s largest sellers of new homes, and is committed to delivering the highest levels of customer service .