Customer Service Advisor

TN United Kingdom; West Yorkshire; On-site; GBP 24,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor, known as a Property Advisor, to join their team. This full-time position offers a unique opportunity to engage with customers regarding property management and maintenance, making a real difference in their lives. You will thrive in a fast-paced office environment, showcasing your exceptional communication and problem-solving skills while ensuring customer satisfaction. With a competitive salary and comprehensive benefits, this role is perfect for those passionate about delivering excellence in customer service. Join a forward-thinking organization that values diversity and inclusion, and be part of a team that is committed to making a positive impact.

Benefits

Free on-site parking

28 days annual leave plus 8 bank holidays

Medical Cash Back Scheme

Matched pension contribution up to 9%

Volunteering days

Life assurance cover 3 x your salary

Health cash plan scheme

Career progression opportunities

Employee Assistance Programme

Qualifications

• Exceptional listening and problem-solving skills required.
• Moderate IT literacy and typing ability needed.

Responsibilities

• Answer customer queries regarding Estates Management and Property Maintenance.
• Provide excellent customer service in a busy environment.

Skills

Customer Focus

Communication Skills

Problem-Solving Skills

Typing Ability

IT Literacy

Empathy

Education

High School Diploma or Equivalent

Job description

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This Role: Customer Service Advisor known as a Property Advisor - Full TimePermanent - 37.5hrs per week - Fully Office Based

Location: Beeston, NG9 1LA - Free on-site parking available - 10 min walk from Beeston Train Station

MTVH conducts an annual review of salaries for colleagues. The salary displayed below does not reflect any agreements reached during our 2025 review.

MTVH are recruiting for a Property Advisor who will answer our customers' queries relating to Estates Management and Property Maintenance. This is a challenging and rewarding role where you will get to make a real difference to our customers. This isn't a standard contact centre position; be prepared to be tested on your communication abilities and your commitment to providing customer excellence. Our property desk is fully office-based in our fantastic Waterfront office location in Beeston.

What you'll need to succeed:

You will already be customer-focused with a can-do attitude and a positive approach. You will have the ability to remain composed under pressure whilst demonstrating empathy to our diverse range of customers. A natural multi-tasker, you will operate in an organised and structured manner; be detail-driven and capable of producing outstanding quality work at all times.

This role requires you to have exceptional listening and problem-solving skills in order to resolve queries received at the first point of contact in a timely and positive manner. You will need to have typing ability along with moderate IT literacy skills and an understanding of property components and/or structure. No two days are the same, so you must enjoy working in a varied and busy property repairs and maintenance environment.

And if you’d like to work somewhere with:

• A competitive salary of £23,810 with a company pay review yearly
• Comprehensive in-house training to support your development and enhance your skill set
• A modern and attractive office in Beeston, with beautiful surroundings, an on-site café, free staff parking, and easily accessible by public transport
• Medical Cash Back Scheme
• Matched pension contribution up to 9%
• 37 days off per year (including all bank holidays and a free “belief day”)

Please note: we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:

• 28 days annual leave plus 8 bank holidays (pro rata for part-time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra day off
• Supported family-friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members to
• Tenancy deposit – interest-free loan to help with rental deposits and season ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme - We are committed to the wellbeing of our colleagues and support this as an organisation

About us:

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document.

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others' wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:

• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people-focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found, so we do encourage you to complete the application as soon as possible to avoid disappointment.