Customer Service Advisor

Nisbets; West of England; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Attendance bonus or cash

On-site canteen

The Kitchen discounts

Employee assistance programme

Training and qualifications

Job summary

Nisbets is seeking a Service Advisor to be the first point of contact for customers, delivering friendly, practical support for service inquiries. You will handle calls, emails, and repairs, offering troubleshooting advice and determining warranty eligibility.

After training you may work hybrid from Avonmouth with a Monday–Friday schedule. The role includes a salary of £26,388 per year, a potential annual bonus up to 3%, and benefits such as a generous holiday allowance and on‑site facilities.

Qualifications

• Experience in a customer service role with clear communication skills.
• Attention to detail and ability to stay calm under pressure while multitasking.

Responsibilities

• Be the first point of contact for customers via calls, emails, or tickets and ensure satisfactory resolutions.
• Raise repair requests in or out of warranty and manage status through to completion.
• Provide basic technical advice after training and advise on warranty coverage.

Skills

Customer service experience

Attention to detail

English proficiency

Multitasking under pressure

Teamwork

Tools

Microsoft Office

Company systems

Job description

We have a fantastic opportunity for aService Advisorto join the team At Nisbets!

As a Service Advisor you will be the key point to provide a great service to customers contacting the Service Department. You will be the first point of contact for customers with questions about machinery, ensuring they get friendly and helpful assistance. Once trained you will be able to offer basic technical advice, handle repairs, and advise whether the products are in or out of warranty. You will get to work with a very collaborative and supportive team, who really do live and breathe the true meaning of teamwork, where everyone pulls together to get things done.

We recognise that people are our biggest asset, and we aim to offer a supportive work environment in which all people can thrive. We therefore fully support a hybrid working model after a period of training.

This role will be based at ourAvonmouth officeWorkingMonday – Friday 8:00-4:45 or 8:15-17:00depending on shift, there will be flexibility to work from home as part of a hybrid working pattern following a period of training.

Annual Salary £26,388

Key Accountabilities

• Acts as the first point of contact for customers, takes responsibility for processing each call, email or QMS through to a satisfactory conclusion.
• Raising repair requests, in or out of warranty.
• Offering troubleshooting advice to reduce the need for collecting units for repair or sending engineers to site.
• Undertakes any additional Service activities as requested by the Service Team Leader

Capabilities, Skills and Experience Required

• Experience working in a customer service environment.
• Experience using Microsoft Office and company systems.
• An excellent standard of written and spoken English.
• Attention to detail must be on point, and this role will need someone who is calm under pressure, and who can multitask whilst also thinking out of the box to achieve the best resolution for the customer

Core Skills

• Teamwork
• Communication
• Coaching style
• Drive for results
• Competitive base salary with an annual performance related bonus which can be up to3%
• 25 days holiday (prorated for part-time roles)
• Additional Day off for your Birthday!
• The option to earn 4 additional days holiday or a cash bonus, based on your attendance.
• Heavily subsidised canteen on site serving a range of hot food and drinks
• Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen
• Huge discounts on our full range of products, with up to 60% off our own brand labels
• Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
• On goingtraining and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications

About Us

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect.

Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.

Here at Nisbets, we aim high and we dream big.From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.

We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.

We’re determined to take the next step. But we need your help to do it.It’s all about you.

If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you.

You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast‑paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.

We are a business with heart.From the small indie diner to the Michelin‑star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family‑owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.

Ready to take the next step with us?