Sales Support Executive

Nisbets; West of England; Hybrid; GBP 24,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Birthday off

Attendance bonus option

Canteen on site

Retail discounts

Employee assistance

Training programs

Job summary

Nisbets is recruiting a Sales Support Executive to assist our largest customers with orders, delivery, stock and product alternatives. You’ll join a team of just under 30 colleagues, with a two‑week induction and a pace that grows with your development.

Hybrid working is available after settling in, with 2 days from home and 3 days in the Avonmouth Bristol office. The role starts at £28,717 and offers a clear path for progression and a wide range of staff benefits.

Qualifications

• Experience delivering excellent customer service.
• Ability to learn multiple systems quickly.
• Strong written communication and professional tone.
• Ability to prioritise workload and hit KPIs.
• Commercial awareness to spot opportunities.

Responsibilities

• Provide quotes and process orders for stakeholders.
• Contribute to revenue and margin targets.
• Source non-stock products through supplier network.
• Handle inbound calls and resolve issues or arrange callbacks.

Skills

Customer service

IT skills

Written communication

Prioritisation

Commercial awareness

Job description

Posted Friday, 4 September 2026 at 00:00

We are currently recruiting for Sales Support Executives

Starting Salary - £28,717

Working Monday – Friday 8:15am – 5pm Or 8am - 4:45pm

Hybrid working available after settling in period

In order to ensure to fully support the company’s growth we are looking to recruit an additional Sales Support Executive. As a Sales Support Executive at Nisbets you will supporting our largest and highest profile customers with all matters relating to orders, be that time to deliver, stock availability or alternative products, as well as any incorrect goods received. Working as a Sales Support Executive at Nisbets, you will have a 2 week induction to ensure you are fully familiar with our key systems and processes, and you will then be gradually introduced to the different aspects of the role, at a pace that suits you.

You will join a team of just under 30 colleagues, so there will be plenty of support and a lively atmosphere that will help nurture your development as you learn the skills of the job from your peers, your buddy and your line manager. This is a great role for a Sales Support Executive who is looking to work for a market leading business who can offer a great range of career paths.

We recognise that people are our biggest asset and we aim to offer a supportive work environment in which all people can thrive. We therefore fully support a hybrid working model after a period of training, this would be 2 days a week working from home and 3 days a week at our modern open plan office in Avonmouth, Bristol.

What will I be doing as a Sales Support Executive?

• To be the support network for all stakeholders and clients, providing quotes and orders on request
• Contribute to the achievement of revenue and margin targets as for your customer base
• Using our extensive supplier network to source non stocked products for our customers
• Answer inbound calls from stakeholders, and offer a one stop resolution for all; where this is not possible agree call backs to customers until resolutions are achieved

What can I expect as a Sales Support Executive?

• Competitive base salary with an annual performance related bonus which can be up to 3%
• 25 days holiday plus your birthday off!
• Option to earn 4 additional days holiday or a cash bonus, based on your attendance.
• Heavily subsidised canteen on site serving a range of hot food and drinks
• Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen
• Huge discounts on our full range of products, with up to 60% off our own brand labels
• Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
• On goingtraining and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications

About You

What are we looking for in a Sales Support Executive?

• Great customer service approach with the drive to go that extra mile
• Strong IT skills and the ability to work with a range of different systems and to pick up new systems quickly
• Good written communication skills, with a professional and business approach to the language you use
• Strong prioritisation skills and able to develop good processes to organise your workload and hit KPI’s
• Commercially aware with an ability to spot opportunities and respond to those

About Us

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect.

Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process.

Here at Nisbets, we aim high and we dream big.From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.

We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.

We’re determined to take the next step. But we need your help to do it.It’s all about you.

If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you.

You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.

We are a business with heart.From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.