Customer Service Advisor

Everywhen; Brierley Hill; Hybrid; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Full training

Flexible working

Hybrid after probation

Career progression and qualifications

26 days holiday + 8 bank holidays

Job summary

Everywhen in the UK is hiring a Customer Service Advisor to join our busy contact centre in Brierley Hill. You will handle inbound and outbound calls, support quotes, and assist sales while delivering a highly customer‑focused service.

The base salary is £25,030 with a quarterly bonus of up to £4,000 (OTE £29,030). Full training, hybrid working after 4 months, 26 days holiday plus 8 bank holidays, and progression to industry qualifications (CII/ACII) are on offer.

Qualifications

• Experience in a contact centre environment.
• Strong communication and listening skills.
• Able to work on a rota including Saturdays.

Responsibilities

• Handle inbound and outbound calls in a busy contact centre.
• Support customers with existing quotes and sales inquiries.
• Deliver a highly customer-focused service and balance sales, retention, and productivity.

Skills

Customer service

Communication

Call handling

Job description

Location: Brierley Hill
Salary: £25,030 + generous quarterly bonus (OTE up to £29,030)
Hours: Full-time on a rota basis between 8am-6pm, plus one Saturday in every three (Time given back in lieu)

Why You'll Love It:

• Full training and ongoing support
• Flexible working that fits around your life
• Hybrid working after successful 4-month probation
• Career growth + industry qualifications (CII or ACII)
• 26 days holiday + 8 bank holidays (increasing with service)
• Work with Everywhen (formerly Towergate & Ardonagh), the UK's largest independent insurance broker

What You'll Be Doing:

• Handling inbound and outbound calls in a busy contact centre environment
• Supporting customers with existing business quotes, supporting sales alongisde general inquires you will also deal with motor insurance queries
• Delivering a highly customer-focused service every time
• Balancing sales, retention, and productivity targets

Bonus is paid quarterly based on performance across sales, retention, and productivity.

Training & Working Pattern:

• Start date: 16th November 2026
• Full training provided (office-based initially)
• Hybrid working available after successfully completing probation (4 months)

Interviews: Taking place soon - early applications encouraged!

#AIB #LI-RK1

INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.