Insurance Account Handler

Everywhen; Presteigne; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Holiday entitlement of 26 days plus bank holidays

Free parking

Generous employee referral scheme

Pension scheme

24-hour support for physical and mental wellbeing

One paid volunteering day

Job summary

Everywhen is seeking an experienced Senior Sales Insurance Account Handler for a maternity cover role in Presteigne. In this position, you will support a designated client portfolio and act as their first point of contact. Candidates should have insurance industry experience and a strong customer service background. Benefits include 26 days holiday, pension scheme, and opportunities for career progression and qualifications like CII or ACII. Join a friendly team with a focus on inclusive work culture.

Qualifications

• Experience in the Insurance industry is essential.
• Confidence to work with clients by phone and face-to-face.
• Willingness to learn and enhance career qualifications.

Responsibilities

• Support a designated client portfolio and act as the first point of contact.
• Build strong relationships and assist clients with queries.
• Work collaboratively within a team to deliver excellent client service.

Skills

Customer service experience

Proactive initiative

Team player

Relationship-building

Education

CII or ACII qualifications

Job description

Do you have experience working in the Insurance industry? Looking for that next great move in your career? Then we have an exciting new opportunity for you as a Senior Sales Insurance Account Handler within our friendly team based in Brierley Hill, working Monday to Friday 9-5 (35 hours a week). This is a fixed term maternity cover for up to 12 months.

Joining us as an Insurance Account Handler means you'll have the benefit of working Monday to Friday (no weekends) earning a basic salary relative to your experience as well as a generous bonus structure. You’ll also be rewarded with all the great benefits of working with the UK’s largest independent Insurance Brokers.

Role Overview

Every day you will be supporting a designated client portfolio, acting as their first point of contact, building strong relationships and supporting them with queries as they arise. This role is perfect for anyone who loves customer service or sales; relationship-building with our clients will be the key to your success.

What we’re looking for

• Experience in the Insurance industry is essential.
• Bring your best self to work every day to give our clients the best possible experience.
• Proactive, use initiative and show entrepreneurial spirit.
• Willingness to learn and be curious; we offer opportunities to gain qualifications that enhance your career.
• Confidence to work with clients by phone and face‑to‑face; customer service experience is important.
• Team player, positive outlook, engaging, collaborative and resilient to change.
• Demonstrate honesty and integrity; essential within a financially regulated organisation.

Benefits

• Holiday entitlement of 26 days plus bank holidays.
• Free parking.
• Generous employee referral scheme.
• Opportunity to progress your career across the Everywhen family.
• Chance to gain CII or ACII qualifications.
• Pension scheme.
• 24‑hour support for physical and mental wellbeing.
• One paid volunteering day to give back to communities.
• The Spotlight Awards recognise top talent across the group.

Everywhen is an equal opportunities employer and is committed to a working environment that is free from discrimination, inclusive and empowers its people to bring their whole selves to work.