Customer Service Advisor

Page Personnel; West Malling; On-site; GBP 22,000 - 28,000; Full time

Job summary

A growing house builder in West Malling is looking for a Customer Service Advisor to enhance customer experiences and provide top-notch support. The role focuses on resolving inquiries, maintaining records, and collaborating with teams to improve service quality, ideal for candidates with a strong customer service background.

Benefits

Permanent position with opportunities for growth

Supportive and professional environment

Convenient location

Qualifications

• Strong organisational and problem-solving skills.
• Excellent written and verbal communication.
• Attention to detail and proactive approach.

Responsibilities

• Act as the main point of contact for customer inquiries.
• Maintain accurate records of customer interactions.
• Coordinate with internal teams for timely responses.

Skills

Organisational skills

Problem-solving skills

Communication

Attention to detail

Collaborative mindset

Education

Experience in a customer service environment

Proficiency in customer relationship management software

Job description

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• Previous relevant experience is essential

About Our Client

The organisation is a growing house builder committed to providing exceptional service to its customers. They operate within a professional and fast-paced environment, ensuring a focus on quality and customer care.

Job Description

• Act as the main point of contact for customer inquiries and concerns.
• Provide clear and helpful communication to resolve client issues promptly.
• Maintain accurate records of customer interactions and resolutions.
• Coordinate with internal teams to ensure timely responses and solutions.
• Monitor and report on customer feedback to help improve services.
• Support the sales and property management teams with customer-related tasks.
• Ensure compliance with company policies and industry regulations.
• Assist in enhancing the overall customer experience.

The Successful Applicant

A successful Customer Service advisor professional should have:

• Strong organisational and problem-solving skills.
• Excellent written and verbal communication abilities.
• Attention to detail and a proactive approach.
• Experience in a customer service environment, preferably within the property industry.
• Proficiency in using customer relationship management software or similar tools.
• A collaborative mindset and ability to work well in a team.

What's on Offer

• Permanent position with opportunities for growth.
• Work within a supportive and professional environment.
• Convenient location in West Malling.
• Be part of a company committed to excellence in the property industry.

If this Customer Service advisor role in West Malling aligns with your skills and experience, we encourage you to apply today