Customer service advisor

TN United Kingdom; Walsall; On-site; GBP 10,000 - 40,000; Full time

Job summary

An innovative firm is seeking a Customer Service Advisor to join their dynamic team in Walsall. This role involves providing exceptional customer service, assisting with vehicle breakdown inquiries, and ensuring timely communication with customers. Ideal candidates will possess strong communication skills and a professional demeanor, thriving in a fast-paced environment. Join a forward-thinking company that values dedication and customer satisfaction, and take your career to the next level in a supportive and energetic workplace.

Qualifications

• Experience in customer service is essential.
• Strong communication skills and punctuality are required.

Responsibilities

• Provide high levels of customer service and answer inquiries.
• Update customers regarding their vehicle breakdowns.

Skills

Customer Service Experience

Communication Skills

Timekeeping

Professional Telephone Manner

Job description

Overview

Customer Service Advisor

Reference: 437672

Salary: £11.44 per hour

Job Location: Walsall, West Midlands, United Kingdom

Job Type: Temporary, Full-time (35 hours/week)

Posted: Thursday, June 13, 2024

Role:

• Answering customer questions and providing high levels of customer service
• Taking details regarding vehicle breakdowns and passing them to the internal dispatch team
• Entering vital details into the RAC system
• Keeping customers updated at all times

Requirements:

We do not require specific breakdown or motor industry experience. We are looking for experienced customer service professionals who are accustomed to working in a fast-paced, high-energy environment and dealing with customers:

• Previous customer service experience (essential)
• Excellent timekeeping and punctuality (essential)
• Excellent communication skills (essential)
• Professional telephone manner (essential)