Enable job alerts via email!

Customer Service Advisor

Trusted Resource Solutions

Tamworth

On-site

GBP 25,000 - 27,000

Full time

3 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading manufacturing organization in Tamworth is looking for 2 Customer Service Advisors to join their supportive team. The successful candidates will handle a variety of tasks to ensure excellent customer satisfaction while working in an office-based environment. With a competitive salary and comprehensive benefits including health plans and life assurance, this is a great opportunity for individuals passionate about delivering high-quality service.

Benefits

31 days holiday including Bank Holidays

Paycare - A Healthcare Cash Plan

Life Assurance x 2

Up to 5 days extra unpaid holiday

Qualifications

Warm and professional demeanor with a passion for customer service.
Experience in a fast-paced office environment preferred.
Ability to remain calm and solution-focused.

Responsibilities

Handling inbound calls and email enquiries from customers.
Processing orders and managing customer records.
Providing basic technical support and coordinating with internal departments.

Skills

Customer service

Organisational skills

Attention to detail

Problem-solving

Communication

Tools

Sage

Microsoft Office

Join to apply for the Customer Service Advisor role at Trusted Resource Solutions

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Advisor role at Trusted Resource Solutions

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking for 2 x Customer Service Advisors to join their well-established team. This is an exciting opportunity to become part of a business renowned for its innovation, high-quality products, and excellent customer relationships.

Salary is between £25,000 to £27,000 depending on experience. Hours of work will be between the hours of 8:30am to 5:00pm, Monday to Friday – 37.5 hours per week. Please note this is an office-based position.

Benefits include 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.

Working as the Customer Service Advisor, your key responsibilities include:

Answering overflow calls from the main switchboard
Handling inbound calls and email enquiries from customers, external sales teams, and the general public
Processing internet and email orders using Sage and internal systems
Filing paperwork and managing digital archiving
Preparing customer quotes and handling sample requests
Providing basic technical support and product part information
Coordinating with internal departments on reworks of bespoke stock
Setting up new customer accounts for online ordering
Supporting with promotions and mailshots for customers in designated areas
Managing assigned regions, working directly with Area Sales Managers
Liaising with carriers to track deliveries and obtain proof of delivery (PODs)
Maintaining and updating customer records
Managing forward orders, call-offs, and projects
Monitoring service levels, building customer rapport, and resolving queries for key accounts

As The Customer Service Advisor, You Will Have

A warm, approachable, and professional manner with a passion for delivering excellent customer service
The ability to remain calm and solution-focused when handling difficult queries
Strong organisational skills and the ability to manage time and workload independently
A high level of attention to detail and accuracy
Experience in customer service (preferably in a fast-paced office environment)
A working knowledge of Microsoft Office (Word, Outlook, Excel)
Sage experience is desirable but not essential

INDLS

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Administrative and Support Services

Referrals increase your chances of interviewing at Trusted Resource Solutions by 2x

Get notified about new Customer Service Advisor jobs in Tamworth, England, United Kingdom.

Hinckley, England, United Kingdom 2 days ago

Solihull, England, United Kingdom 15 hours ago

Coventry, England, United Kingdom 1 week ago

Walsall, England, United Kingdom 1 month ago

West Midlands, England, United Kingdom 1 month ago

Coventry, England, United Kingdom 2 days ago

West Midlands, England, United Kingdom 1 day ago

Derby, England, United Kingdom 2 weeks ago