Outbound Customer Service Advisor

PDSA; Sunderland; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading veterinary charity in the UK is seeking Outbound Customer Service Advisors in Sunderland. This role involves engaging with customers through outbound calls, promoting initiatives that make a difference in the lives of pets and their owners. Candidates should have strong communication skills and a desire to succeed in a supportive, team-oriented environment.

Benefits

25 days holiday per year

Life assurance 4 x annual salary

Excellent career opportunities/development

Paid statutory holidays

Free car parking

Sports and social group

Qualifications

• Experience in outbound dialing customer service environment is required.
• Must have a drive and passion to succeed.
• Ability to listen and engage with customers.

Responsibilities

• Handle a variety of outbound telephone calls.
• Promote new products and services enthusiastically.
• Achieve targets and KPIs while providing excellent customer experience.

Skills

Excellent verbal communication skills

Persuasiveness

Customer engagement

Job description

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Outbound Customer Service Advisor, Sunderland

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Client:

PDSA

Location:

Sunderland, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

788b158f6626

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Are you………. Engaging, dedicated, motivated with a passion for delivering quality? If so, then…

We want you.

This is a role which will add great value to our customers through the enthusiastic promotion of new products and services, in turn making a real difference to the lives of People and their Pets.

We are the UK’s leading Veterinary Charity and we rely on public funds to help sick and injured pets.

Are you positive, confident and hard working with a fun attitude?

Do you want to see the difference that your contribution can really make?

Are you a team player who is enthusiastic and professional with a drive to achieve targets?

Do you have a talent for making customers feel appreciated?

Can you make your personality and passion shine through while building rapport with our customers?

Do you want to work in a positive and unique customer service centre environment?

About the role:

We are looking to recruit Outbound Customer Service Advisors who love variety and have a passion for delivery of their own targets and KPI’s whilst providing an excellent customer experience.

Our team handle of variety of outbound telephone calls to all customers including supporters, clients, retail customers and general public. They inspire and engage customers whilst delivering financial and operational campaign objectives.

There’s a great camaraderie within all our teams and you’ll see that as soon as you arrive.

In return we are offering an excellent benefits package including:

35 hour working week –we currently work between 9am – 8pm Monday to Friday

25 days holiday per year

Excellent career opportunities/development

Paid statutory holidays

Life assurance 4 x annual salary

Sports and social group

Free car parking

This role is based in Sunderland, SR5 3AD.

Love talking to people and be able to bring PDSA to life

Be able to listen and engage with our customers

Have excellent verbal communication skills, being persuasive when the need arises

Have experience of working in an outbound dialling customer service environment

Have the drive and the passion to succeed

Here at PDSA, our targets are measured against our success and we ensure that each agent will be given full training and support to help them along their journey.

About PDSA:

As the UK’s leading veterinary charity, with 48 Pet Hospitals and over 380 Pet Practices, we strive to improve pets’ lives – through prevention, education and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of over 150 high street shops help us to provide these treatments through selling both donated and new goods.

We believe that we work better together, so everyone from our vets, volunteers, shop teams and to our office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.

The closing date for this vacancy may be brought forward should we receive sufficient candidates.

PDSA is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.