Contact Centre Agent

Ee Gosforth; Washington; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Great Money

Uncapped Commission

Brilliant Benefits

Growth

Flexibility

Great People

Job summary

EE Gosforth is hiring a Contact Centre Agent in Washington, West Sussex. This part-time role (20 hours per week) features evening shifts, with start date from October 2026. You will handle incoming calls, assist EE customers with deals, and help navigate our tech products.

We offer uncapped commission and strong benefits as you build a career in a lively sales team within EE and BT. Great money and flexible leave are highlighted in the package.

Qualifications

• We are looking for someone who enjoys talking to people and can handle customer interactions confidently.

Responsibilities

• Answer incoming calls from EE customers and help them find the best mobile and broadband deals.
• Guide customers through product options and explain features clearly.
• Listen carefully and match customers with the most suitable product.

Skills

Outgoing personality

Great listener

Fluent talker

Sales mindset

Job description

Contact Centre Agent

Location: Washington, West Sussex, GB, RH20 4

Start Date: 2026-09-23T17:17:05

Application Deadline: 2026-10-31T01:00:30.407

Job Description

Where: EE Gosforth (Gosforth Park Way, Newcastle upon Tyne NE12 8ET) or EE Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Part time: Permanent

Hours: 20 hours per week (evenings)

Start date: October 2026 onwards

Shifts: Evening shifts mid week between 3pm and 9pm and every other Saturday 11:00-17:00

Who We're Looking For

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our teams in Newcastle and North Tyneside are full of people like you - so you'll be in great company here.

What Does Being a Sales Advisor Involve?

You'll join a lively sales team in our contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Myths About Sales

Don’t let what you’ve heard about sales put you off. Let’s smash a few myths...

• Yes, there are targets to hit. But the kind of people who like sales love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not \"cold calling\". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems.


• People say it's \"hard selling\". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console?

Why You’ll Be Better Off at EE

• Great Money - you start on £26,116 which goes up to £26,738 after 8 months


• Uncapped Commission - the more you sell, the more you can earn


• Brilliant Benefits - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you hundreds every year


• Growth - we're passionate about developing our people. There are plenty of career paths across EE and BT


• Flexibility - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family


• Great People - you're working with people like you. It's a sociable, supportive environment