Customer Service Advisor

EE; Whitley Bay; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Uncapped commission

24/7 GP appointments

Free parking

EE product discounts

Job summary

EE North Tyneside or Gosforth contact centre is hiring Sales Advisors. You’ll take incoming calls from existing EE customers and help them find the best deals on phones and broadband, while guiding them through our range of products.

You should be a great listener and fluent speaker, with a background in retail or hospitality, and you’ll enjoy uncapped commission, generous benefits, and opportunities for growth in a sociable, supportive team.

Qualifications

• Strong customer service mindset with ability to handle multiple inquiries.
• Excellent listening and speaking skills for overlapping product ranges.

Responsibilities

• Take incoming calls from EE customers and help them find the best deals on phones and broadband.
• Assist customers in navigating and selecting from EE's range of products and services.

Skills

Customer service

Active listening

Communication

Job description

Where:

EE Tyneisde (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Full time:

Permanent

Salary:

£26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses

Hourly rate:

£13.35 per hour rising to £13.66 per hour at 9 months in role

Start date:

July 2026 onwards

Sales Advisors

If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE.

Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash.

Our North Tyneside OR Gosforth team’s full of people like you – so you’ll be in great company here.

What does being a sales advisor involve?

You’ll join a lively sales team in our North Tyneside OR Gosforth contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell.

You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.

Why you’ll be better off at EE

• GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months.
• UNCAPPED COMMISSION – the more you sell, the more you can earn.
• BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
• GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT.
• FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.