Customer Service Advisor

NHS Professionals; Stockton-on-Tees; On-site; GBP 25,000; Full time

Job summary

An established industry player is seeking passionate individuals for a Customer Service Advisor role. This position offers a unique opportunity to make a real difference in healthcare by supporting flexible workers and ensuring they feel valued. With first-class training and ongoing support, you'll thrive in a fast-paced environment where your skills will shine. Enjoy a generous annual leave allowance, a commitment to your development, and a range of exclusive benefits. If you're ready to embark on a meaningful career, this is the perfect opportunity for you.

Benefits

27 days annual leave plus bank holidays

Pension scheme with up to 10% contribution

Life Assurance

Group Income Protection

Wellbeing Programme

Employee Assistance Programme

Employee Engagement & discounts platform

Star of the Month rewards

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in customer service with a focus on delighting customers.

Responsibilities

• Be the first point of contact for flexible workers and support them with shift bookings.
• Help NHS trusts fill critical staffing gaps and ensure shift coverage needs are met.

Skills

Communication Skills

Interpersonal Skills

Customer Service Experience

Administration Experience

Problem-Solving

Job description

About The Role

Are you great with people, passionate about helping others, and love giving advice?
If so, a Customer Service career with NHS Professionals could be the perfect fit for you.

Join our dedicated, customer-focused team where you'll receive first-class training, ongoing support, and excellent career development opportunities within a culture that truly cares.

We are currently recruiting for a:

Customer Service Advisor (Internally known as Flexible Worker Advisor)
Location: University Hospital of North Tees
Working Hours: Full-Time, 37.5 hours per week
Salary: £24,870 per annum
Requirement: Full UK Driving Licence essential
Plus access to a range of exclusive rewards and benefits

What you'll be doing:

In this fast-paced and rewarding role, you'll be the first point of contact for our flexible workers, supporting them with their shift bookings and responding to a wide range of queries.

You’ll play a key part in helping NHS trusts fill critical staffing gaps—making a real difference, every day. Your goal is to make sure workers feel valued and supported, while also ensuring shift coverage needs are met effectively.

This is not your typical customer service role—every call you take and every problem you solve contributes to the smooth running of hospitals and supports frontline healthcare professionals across the country.

What we’re looking for:

• Strong communication and interpersonal skills
• A genuine passion for helping people
• Ability to work in a fast-paced, team-oriented environment
• Proactive and solution-focused approach
• Full UK Driving Licence (as on-site presence is required)

If you're looking for a meaningful career where your skills can make a real difference, we'd love to hear from you.

About The Candidate

The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.

We are looking for candidates with:

• Key to success in this role is to establish strong working relationships and to be able to prioritise tasks.
• Customer service experience in an environment where delighting the customer is the core focus
• Administration experience
• Ability to deal with high volume internal and external customer enquiries and conflicting priorities
• Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers
• Proactive approach to relationships and trouble shooting
• Ability to manage time and workload effectively
• Prioritising conflicting workloads
• Must have driving license and their own transport

About Us

In return for your commitment, we will offer you some fantastic benefits:

• 27 days per year, plus bank holidays (generous annual leave allowance)
• A commitment to talent management & development
• Star of the Month! - Recognise colleagues or teams that have gone the extra mile and win £100 shopping vouchers
• Pension – Up to 10% contribution if you join our stakeholder pension scheme
• Life Assurance
• Group Income Protection
• Wellbeing Programme
• Employee Assistance Programme
• Employee Engagement & discounts platform

About Us:

NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Owned by the Department of Health and Social Care, surplus reinvested into the NHS. We are proud to be the first NHS organisation to gain the Top Employer accreditation, reflecting our commitment to making NHSP a great place to work.