Customer Service Advisor New

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Newcastle upon Tyne. This role involves providing exceptional support to customers, ensuring their queries are resolved efficiently and professionally. You will be the first point of contact, logging and managing customer interactions while adhering to quality standards. The ideal candidate will possess strong communication and problem-solving skills, contributing to the overall success of the service desk. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Experience in a customer service role is preferred.
• Strong communication skills to interact with customers effectively.

Responsibilities

• Answer contacts promptly and professionally.
• Log and validate all contacts on the provided system.
• Resolve customer queries using relevant tools.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Education

High School Diploma

Tools

Case/Call Logging System

Job description

Customer Service Advisor New, Newcastle upon Tyne

Client: Russell Tobin

Location: Newcastle upon Tyne, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: ee8acdbcb593

Job Views: 24

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

What are we looking for in our Customer Service Advisor?

Title: Customer Service Advisor (work from office)

Location: Newcastle NE27 0BY, Cobalt Business Park, Mercury House

Hours: [Specify hours]

Salary: £[amount] to £[amount] a year (PAYE) and holiday benefits.

Responsibilities:

• Answer contacts promptly and professionally.
• Log/Validate all contacts on the provided case/call logging system.
• Resolve customer queries using relevant tools and systems.
• Manage end-to-end all contacts logged, providing regular updates to customers on ticket status.
• Invoke Escalation Procedures within defined time frames.
• Ensure Quality standards are adhered to regarding both Cases and calls.
• Proactively seek support from the escalation team via appropriate methods as required.
• Escalate tickets to another resolution team for validation and further escalation.
• Monitor ticket queues and handle tickets appropriately.
• Provide support to multiple desks and accounts if required under CSI (Cross Skilling Initiative).
• Proactively contribute to the achievement of service desk SLAs.