Customer Service Advisor

Robinsons Brewery; Stockport; On-site; GBP 28,000 - 33,000; Full time

Job summary

Join a well-respected family brewery with over 186 years of history as a Customer Services Advisor. Your role will include processing orders, upselling products, and providing exceptional customer support to a diverse range of pubs. We value passion for the hospitality industry and will support your development in drinks knowledge.

Benefits

35 days holiday including Bank Holidays

Free parking

25% discount on food, drink, and accommodation

Access to private medical care through BUPA

Generous pension and life assurance scheme

Exclusive discounts at over 800 retailers

Qualifications

• Previous experience in Sales and/or Customer Services roles.
• Creative thinking and ability to resolve queries quickly.
• Self-starter with a can-do attitude.

Responsibilities

• Responsible for order processing and upselling promotions.
• Provide B2B customer services support to pub partners.
• Handle customer queries and make product recommendations.

Skills

Customer-focused Customer Service skills

Problem solving

Strong administrative skills

Excellent telephone manner

Tools

Microsoft Teams

Microsoft Excel

Job description

Are you passionate about pubs and drinks?

Are you ready to join the world of drinks sales and distribution for an award-winning regional family brewer and pub company?

We are looking for a full or part-time Customer Services Advisor who is great at building relationships and has an interest in the pub and drinks sector.

If making connections with publicans and processing orders/advising 240 different pubs sounds exciting, this could be your perfect role! From small cosy corner pubs to large volume establishments there is a wide range of pubs which you’ll sort in your role. If you’re an expert in the hospitality world or new to the drinks industry, don’t worry, you’ll receive ongoing training in all @types of drinks you’ll find in a pub from beer and wine to spirits and cocktails.

Join a 186-year old family brewery recently shortlisted for the UK’s Best Pub Partnership Pub Company

Role Description

We are recruiting an on-site role for a Customer Services Advisor located in Bredbury, Stockport.

Responsible for order processing, upselling promotions, recommending products and providing B2B customer services support to our pub partners and managers.

Hours: Either 37.5 hours per week or 25hrs - Monday to Friday 9am to 2:30pm – please state your preference upon application.

Who are we looking for?

• Somebody who is passionate about pubs, problem solving and believes in providing outstanding customer service.
• You’ll be hitting the ground running so we’re looking for somebody who learns quickly and is interested in the wide range of products and services we offer. You’ll soon be tapping into your investigative and intuitive skills to make product recommendations and resolve customer queries quickly and confidently.
• If you have industry experience then that's great, but if not, you'll be positive, proactive, and willing to learn and develop your skills.

Key Requirements:

• Customer-focused Customer Service skills
• Previous experience in Sales and/or Customer Services roles
• Excellent telephone manner, able to handle difficult calls and guide conversations towards positive resolutions
• Strong administrative skills and able to work in a sometimes fast paced environment without compromising on quality
• Self-starter with a can-do attitude and the ability to think creatively
• Happy and able to work both independently and as part of a team
• Great knowledge of Microsoft applications including Teams and Excel

Salary & Benefits

• Starting salary of £28,350 (reduced pro-rata for part-time hours) plus the benefits below:
• 35 days holiday (includes Bank Holidays)
• Free parking
• A 25% discount on food, drink and accommodation in our Managed Pubs
• Access to private medical care through BUPA for you and your family
• Access to a generous company pension and life assurance scheme
• Exclusive discounts at over 800 retailers through our employee reward scheme

Who are we?

** Recently shortlisted for the UK’s Best Pub Partnership Pub Company **

Based in the heart of Stockport for over 186 years, owning a collection of around 250 pubs, inns and hotels across the North West and North Wales, Robinsons is one of the most respected names in British brewing and innkeeping.

A proud independent family brewery with a global reputation for producing traditional real ale applying decades of experience to create exciting new varieties and choices of flavours that always lead us towards the next Robinsons’ award-winning beer.