Customer Service Advisor

Student Castle; Exeter; In loco; GBP 18.000 - 24.000; Tempo pieno

Descrizione del lavoro

Student Castle in Exeter is seeking a Customer Service Advisor to join our on-site team. You will handle student queries by phone, email, post and in person, directing them to the appropriate manager when needed.

The role covers front-of-house duties, managing payments, updating booking systems and assisting with administrative tasks for financial control, moves in and move outs, and social media monitoring.

Descrizione del lavoro

Job Title: Customer Service Advisor
Location: SC Exeter
Shifts: Between 08:00 & 19:00 dependant on rota requirements (8 hours per day)

Hours: 40 hours / week, 5 days out of 7

Line Manager: Property Manager

Main duties will include:

• Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team.
• Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
• Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels.
• Distributing post and managing student parcel pick-up system.
• Front-of-house and reception duties.
• Preparing written correspondence as requested by other members of the management team.
• Managing student payments.
• Assisting Property Manager in administrative actions required for all aspects of financial control including.
• Updating booking system with payments received or further charges.
• Invoice reconciliation and payment request.
• Ordering new office, cleaning and maintenance supplies.
• Preparing arrival packs for new residents.
• Publishing and distributing signage for notice boards around scheme.
• Checking returned licence acceptances ensuring all relevant documents have been received.
• Perform room viewings for potential new residents.
• Assisting the Assistant Scheme Manager with administrative tasks as required.
• Organising social events on site, monitoring social media and updating our social media streams.

Other Duties

• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends.
• Perform and document regular inspections of residents’ flats.
• Monitoring social media and updating our social media streams.
• Receiving student payments.
• Preparing written correspondence as requested by other members of management team.