LiveSmart Manager

Essential Employment; Newsham; In loco; GBP 22.000 - 31.000; Tempo pieno

Descrizione del lavoro

Essential Employment is seeking a LiveSmart Manager for a Dorking-based role. The position is full-time on a temporary basis, offering a rate of £19 per hour.

You will be the first point of contact for residents, visitors and contractors, and you will oversee housing-related queries, rent guidance, and use of communal facilities. Responsibilities include building strong resident relationships, coordinating repairs with contractors, enforcing safety standards, and maintaining accurate records

Competenze

• Experience delivering resident/customer service in housing or property settings.
• Ability to manage building facilities and security tasks.
• Knowledge of health and safety regulations relevant to communal housing.

Mansioni

• Act as the first point of contact for residents, visitors, contractors and service providers.
• Build positive relationships with residents and provide excellent customer service.
• Support residents with housing-related queries and signpost to services.
• Monitor rent accounts and advise on payments and arrears.
• Assist residents with communal facilities and equipment usage.
• Address and resolve complaints about communal areas, facilities and services.
• Hold responsibility as a key holder and ensure security of communal areas.
• Conduct regular property inspections and coordinate access for repairs.
• Carry out routine health, safety inspections and maintain records.
• Coordinate access for contractors and manage maintenance programmes.
• Maintain accurate records and produce reports as required.

Conoscenze

Customer service

Property management

Health and safety

Descrizione del lavoro

LiveSmart Manager needed in Dorking Paying £19 per hr ref 000B 47DD / 1

Full time hours on a temporarybasis

• Key ResponsibilitiesResident and Customer Service Management
  • Act as the first point of contact for residents, visitors, contractors, and service providers.
  • Build positive relationships with residents and provide excellent customer service.
  • Support residents with housing-related queries and signpost them to appropriate services when required.
  • Monitor rent accounts and provide guidance regarding rent payments and arrears.
  • Assist residents in understanding and using communal facilities and equipment.
  • Address and facilitate the resolution of complaints relating to communal areas, facilities, and services.
  Building and Facilities Management
  • Hold responsibility as a key holder for the property and ensure the security of communal areas and facilities.
  • Conduct regular property inspections to identify maintenance, security, and health and safety issues.
  • Raise repairs and coordinate contractor access to buildings and communal areas.
  • Monitor laundry facilities and shared amenity spaces to ensure they remain operational and well-maintained.
  • Liaise with utility providers and service contractors to facilitate essential maintenance and servicing works.
  • Ensure cleaning standards are maintained through regular monitoring of cleaning contractors.
  Health, Safety and Compliance
  • Carry out routine health and safety inspections and maintain accurate records.
  • Complete communal water testing in accordance with organisational procedures.
  • Conduct testing of emergency lighting and fire-fighting equipment in line with statutory requirements.
  • Monitor accidents, incidents, and near misses, taking appropriate action and reporting as required.
  • Ensure all fire risk assessment actions are implemented and completed within required timescales.
  • Report and elevate health and safety, safeguarding, and fire safety concerns promptly.
  • Promote compliance with health and safety legislation, policies, and procedures.
  • Coordinate winter gritting and seasonal safety measures where required.
  Contractor and Service Coordination
  • Meet contractors on site and facilitate access for repairs, servicing, and planned maintenance.
  • Monitor contractor performance and ensure works are completed to the required standard.
  • Coordinate access arrangements for residents affected by maintenance works.
  • Support compliance inspections and servicing programmes across the property.
  Administrative Responsibilities
  • Maintain accurate records of inspections, repairs, incidents, and compliance activities.
  • Use housing management and internal systems to update service information.
  • Produce reports and correspondence as required.
  • Ensure all resident information is handled in accordance with data protection and confidentiality requirements.

All our roles may be subject to pre-employment checks including references so please beprepared