Customer Service Advisor

Student Castle; Birmingham; Remoto; GBP 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

Student Castle in Birmingham is seeking a proactive front-of-house administrator to support our student accommodation scheme. You will be the first point of contact for residents, parents and university partners, handling inquiries and directing them to the right team.

Responsibilities include payments processing, reception duties, posting duties, coordinating with the management team, supporting marketing activities, and organizing social events on site to foster a community for residents.

Mansioni

• Answer student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
• Handling all manners of enquiries: from students, parents, universities and stakeholders in the business
• Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
• Distributing post and managing student parcel pick-up system
• Front-of-house and reception duties
• Preparing written correspondence as requested by other members of the management team
• Receiving student payments
• Assisting Property Manager in administrative actions required for all aspects of financial control including -
• Credit control
• Reconciling staff expenses
• Daily cash and card banking reconciliation
• Petty cash reconciliation
• Updating booking system with payments received or further charges
• Invoice reconciliation and payment requests
• Ordering new office, cleaning and maintenance supplies
• Preparing arrival packs for new residents
• Publishing and distributing signage for notice boards around scheme
• Checking returned license acceptances ensuring all relevant documents have been received
• Perform room viewings for potential new residents
• Assisting the Assistant Scheme Manager with administrative tasks as required
• Work with the marketing team to actively promote and explore new marketing avenues
• Organising social events on site, monitoring social media and updating our social media streams
• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
• Perform and document regular inspections of resident’s flats
• Monitoring social media and updating our social media streams
• Receiving student payments
• Preparing written correspondence as requested by other members of management team
• Publishing and distributing signage for notice boards around the scheme
• Work with the marketing team to actively promote and explore new marketing avenues

Descrizione del lavoro

Main duties will include:

MONDAY-FRIDAY 9am-5.30pm.

• Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team
• Handling all manners of enquiries: from students, parents, universities and stakeholders in the business.
• Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels
• Distributing post and managing student parcel pick-up system
• Front-of-house and reception duties
• Preparing written correspondence as requested by other members of the management team
• Receiving student payments
• Assisting Property Manager in administrative actions required for all aspects of financial control including -
  • Credit control
  • Reconciling staff expenses
  • Daily cash and card banking reconciliation
  • Petty cash reconciliation
  • Updating booking system with payments received or further charges
  • Invoice reconciliation and payment requests

• Ordering new office, cleaning and maintenance supplies
• Preparing arrival packs for new residents
• Publishing and distributing signage for notice boards around scheme
• Checking returned license acceptances ensuring all relevant documents have been received
• Perform room viewings for potential new residents
• Assisting the Assistant Scheme Manager with administrative tasks as required
• Work with the marketing team to actively promote and explore new marketing avenues
• Organising social events on site, monitoring social media and updating our social media streams

Other Duties

• Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends
• Perform and document regular inspections of resident’s flats
• Monitoring social media and updating our social media streams
• Receiving student payments
• Preparing written correspondence as requested by other members of management team
• Publishing and distributing signage for notice boards around the scheme
• Work with the marketing team to actively promote and explore new marketing avenues