Customer Service Advisor

Moove Europe; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team. This role involves providing exceptional customer support and collaborating closely with sales teams to ensure a seamless customer experience. You'll be part of a fast-paced environment where your skills in sales and customer service will shine. With a focus on innovation and customer relationships, this opportunity offers a chance to grow within a supportive team. If you're determined and passionate about delivering outstanding service, this is the perfect role for you!

Benefits

25 days holiday per annum

Commission based on actual sales

Life Assurance 4x basic salary

Contributory Pension (4.5% Employee and 4.5% Employer contribution)

Qualifications

• Experience in sales or customer service roles.
• Proven track record of achieving targets.
• Strong communication and negotiation skills.

Responsibilities

• Deliver exceptional customer service and meet service level targets.
• Manage customer orders and ensure expectations are met.
• Collaborate with sales and support teams for customer satisfaction.

Skills

Sales experience

Customer service experience

Microsoft Office proficiency

Strong communication skills

Ability to multitask

Achievement orientation

Tools

CRM systems

Job description

• Location: Southampton, Hampshire, United Kingdom
• Earnings: Competitive

We have an exciting opportunity for you to join our team as our Customer Service Advisor for the WP Group. Working Monday-Friday 830-1730, you will receive a competitive salary.

WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high-quality fuels.

Being owned by one of Brazil’s largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships.

The Customer Service Advisor will become part of the Customer Experience Team that will be responsible for sales, sales support and administrative activities. In this role you will work closely with Account Managers and Business Development Managers as a sales support.

This role requires previous experience working in a fast-paced environment with an ambition to succeed and achieve company’s goals. Building strong relationship with internal and other colleagues will be key to ensuring the day-to-day needs of our customers are met.

WP Group are committed to delivering a market leading customer service and will achieve this by

developing a team who enjoy their work and are passionate about providing an outstanding customer experience.

Responsibilities include:

• Deliver on agreed service level targets including call/email response rates, and to ensure that the customers have an exceptional customer experience.
• Ensuring that all enquiries are responded and followed up within the agreed time scales.
• Working in collaboration with and support WP Group’s Sector Specialists to work on promotional sector driven campaigns
• Responsibility for managing customers’ orders and being proactive to ensure that customers’ expectations are met. You will work in collaboration with sales and other departments to ensure the best customer journey.
• Pro-actively seek out every opportunity on both inbound and outbound sales calls using sales skills and excellent product knowledge to offer the customer a range of products and services.
• Utilising WP Group’s CRM system to plan daily activities, maintain an agreed level of contact with our customers and to identify and re-engage with non-trading customers.
• Be the voice of the customer, focussed on continuous improvement across the wider business and ensuring compliance with our processes and procedures and suggesting improvements wherever necessary.

Skills required:

• Worked in sales/customer service-based role previously
• Has a proven record of achieving stretch targets
• Determined, enthusiastic and reliable
• Self-motivated and achievement orientated
• Ability to use own initiative, multitask and perform under pressure
• Sets high standards & consistently achieves them
• Highly competent with Microsoft Office
• Strong communicator with the ability to influence and negotiate effectively

In return for joining us you will receive:

• 25 days holiday per annum
• Commission based on actual sales
• Life Assurance 4x basic salary
• Contributory Pension (4.5% Employee and 4.5% Employer contribution)