Customer Service Advisor

Rafferty Resourcing; Southampton; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension contribution

Life assurance

Parental leave

Employee perks portal

Company events

Career progression

Job summary

Rafferty Resourcing is recruiting for a Customer Service Advisor – Office-Based in Central Southampton. The role offers a salary of £28,000–£32,000 and a professional, office-based environment where customer service is valued as part of a career, not just call volume.

You'll handle inbound calls from business customers, process orders, respond to enquiries, prepare quotations and maintain accurate records while building strong relationships and delivering a high-quality service.

Responsibilities

• Handle inbound calls from business customers in a professional manner.
• Process and manage customer orders accurately.
• Respond to product and account enquiries and provide quotations.
• Maintain records and support internal systems.

Job description

Customer Service Advisor – Office-Based

Central Southampton | £28,000 – £32,000

Are you currently working in a call centre or customer service role and ready for something more professional, rewarding and career-focused? Perhaps you’re a graduate looking for your first opportunity within a commercial office environment. If you’re ambitious, eager to learn and looking for genuine career progression, this could be the ideal next step.

Rafferty Resourcing is recruiting for a well-established and highly respected business in central Southampton, offering a rare opportunity to move into a structured office environment where your customer service skills are valued, not measured purely on call volume.

This position has become available following the promotion of an employee who joined the company less than six months ago, a great example of the company’s commitment to recognising talent, developing its people and offering genuine career progression.

The Role:

You’ll work with business customers in a professional, consultative environment, building strong relationships and delivering a high-quality service. The role involves managing customer orders, responding to enquiries and ensuring a smooth, positive experience from start to finish.

Key Responsibilities:

• Handling inbound calls from business customers in a professional and personable manner
• Managing and processing customer orders accurately
• Responding to queries relating to products, services, and account information
• Preparing and providing detailed quotations
• Managing a shared inbox and responding to email enquiries
• Making follow-up calls regarding orders, quotations, and ongoing service queries
• Investigating and resolving issues efficiently and effectively
• Completing general administrative duties, including updating internal systems
• Building strong, long-term relationships with customers

Who This Role Suits:

This opportunity is ideal for someone who:

• Has experience in a call centre or telephone-based customer service role
• Wants to work in a more professional, office-based setting
• Has a confident and friendly telephone manner
• Is organised, detail-focused, and comfortable with admin tasks
• Takes pride in delivering excellent customer service

What’s on Offer

• Competitive salary: £28,000 – £32,000
• Monday to Friday (no weekends)
• Rotating hours:
  • Weeks 1–2: 8:00am – 5:00pm
  • Weeks 3–4: 8:30am – 5:30pm
• 25 days holiday plus bank holidays
• Contributory pension (up to 7% employer contribution)
• Life assurance (4x salary)
• Enhanced parental leave
• Employee perks portal, GP helpline & assistance programme
• Regular company events
• Genuine career progression opportunities

Please note: This is a city centre role. Parking locally costs approximately £8–£10 per day.