Customer Service Advisor

Hartshorne Group; Shrewsbury; On-site; GBP 22,000 - 26,000; Full time

Job summary

Join a thriving company as a Customer Service Advisor at Hartshorne Group in Shrewsbury, where you will ensure exceptional service and assist with vehicle repairs and customer queries. Enjoy benefits such as increasing holidays, a contributory pension scheme, and extensive training opportunities to advance your career.

Benefits

Holidays increase with length of service.

Excellent contributory pension scheme.

Comprehensive healthcare cash plan.

In-house training program.

Qualifications

• Previous experience in a customer service role is advantageous.
• Candidates should have a willingness to learn.

Responsibilities

• Book vehicles for repairs and servicing.
• Liaise with customers and provide updates.
• Maintain customer satisfaction index (CSI) performance.

Skills

Customer Service

Team Player

Communication

Positive Attitude

Job description

Join to apply for the Customer Service Advisor role at Hartshorne Group

4 days ago Be among the first 25 applicants

Join to apply for the Customer Service Advisor role at Hartshorne Group

Get AI-powered advice on this job and more exclusive features.

Hartshorne Group

Customer Service Advisor

Shrewsbury

Are you looking to join a business with good employment prospects, where you can progress, develop and make a difference to your career, then Hartshorne could be for you.

Currently recruiting a Customer Service Advisor to join our fantastic team at our Shrewsbury depot (SY1).

Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.

The successful candidate will have a positive, ‘can do’ attitude, and willingness to work as part of an effective team. You should be a good team player and exceed customer expectations in delivering a 1st class service. Commercial experience in a similar environment or previous experience within a similar role would be a distinct advantage but full training will be given.

Overview of the Role

• Book in vehicles using the planner for repairs and servicing; liaising with the workshop.
• Liaise with customers, advise on progress, seek authority to carry out further repairs, take payment and deal with customers enquiries.
• Proactively contact customers, ensuring that the customer is satisfied with work completed.
• Ensure administration procedures are followed.
• Maintain CSI (customer satisfaction index) performance.
• Informing customers of current service promotions.
  
  

Hours

Monday to Friday: 8.00am -17.00pm

Alternate Saturday mornings

Benefits

• Holidays increase with length of service.
• Excellent contributory pension scheme.
• Excellent in house and Volvo product training programme.
• Rewards gateway platform available for scheme members.
• Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician, and dentist.
  
  

The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well-being is at the forefront of our business

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

Referrals increase your chances of interviewing at Hartshorne Group by 2x

Sign in to set job alerts for “Customer Service Advisor” roles.

Telford, England, United Kingdom 2 weeks ago

Telford, England, United Kingdom 5 days ago

Shrewsbury, England, United Kingdom 2 weeks ago

Shrewsbury, England, United Kingdom 1 month ago

Telford, England, United Kingdom 1 week ago

Telford, England, United Kingdom 6 days ago

Customer Service Advisor - Emergency Breakdown

Oldbury, England, United Kingdom 5 days ago

Oldbury, England, United Kingdom 4 days ago

Albrighton, England, United Kingdom 3 days ago

Telford, England, United Kingdom 4 hours ago

Stoke Heath, England, United Kingdom 1 week ago

Wrexham, Wales, United Kingdom 4 hours ago

Crewe-By-Farndon, England, United Kingdom 1 day ago

Ryton, England, United Kingdom 3 weeks ago

Wrexham, Wales, United Kingdom 2 weeks ago

Telford, England, United Kingdom 1 month ago

Bridgnorth, England, United Kingdom 1 week ago

Telford, England, United Kingdom 5 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.