Customer Service Advisor

Aon; Sheffield; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the financial services sector is seeking a Customer Service Advisor for their Sheffield team. This hybrid role focuses on providing exceptional customer service regarding pensions. No prior experience in pensions is necessary, as training will be provided. Aon's environment fosters individual growth and well-being, offering comprehensive benefits.

Benefits

Comprehensive benefits package

Flexible working solutions

Global Wellbeing Days

Qualifications

• Experience in a customer service role with direct customer contact.
• Strong communication and active listening skills.
• Proactive in resolving queries and high attention to detail.

Responsibilities

• Provide excellent customer service for pension-related queries.
• Update personal information and process information requests.
• Deliver accurate information and explain processes to customers.

Skills

Customer Service

Active Listening

Communication Skills

Attention to Detail

Proactive Problem-Solving

Microsoft Applications

Job description

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Monday-Friday, 08:45 – 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required)

Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team on an initial fixed term contract basis.

Previous experience in pensions or working in a contact centre environment is not required. Full training will be given to ensure you are successful in your new role.

Take a look at the below video to hear from a member of our team

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Skills and experience that will lead to success

• Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
• Active listening and good communication skills.
• A pro-active approach with the ability to resolve queries efficiently and effectively.
• Excellent attention to detail and commitment to provide ongoing quality.
• Good understanding of Microsoft applications

What the day will look like

Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.

• Updating personal information with a high attention to detail.
• Processing requests for written information to be sent to our members.
• Providing accurate information from our knowledge/customer databases.
• Explaining our processes and setting correct expectations.

Office base in centre of Sheffield to ensure you benefit from the supporting network that is Aon United, and are not isolated in your role. We work smartly in a hybrid environment requiring you to be in the office every week which additionally supports your on-going development and training needs

Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career.

You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!