French Speaking Customer Service Advisor

JR United Kingdom; Sheffield; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading telecoms company seeks a French-speaking Customer Service Advisor in Sheffield to assist customers daily with troubleshooting and queries regarding SaaS products. Ideal candidates will have strong technical skills and prior customer service experience, ensuring high customer satisfaction levels via effective communication.

Qualifications

• Experience in a customer-facing role (mandatory).
• Experience with SaaS solutions is a plus.
• Experience with CRM & ERP systems - Salesforce and SAP preferred.

Responsibilities

• Become a technical expert on the SaaS platform.
• Handle incoming customer requests and manage cases.
• Investigate, troubleshoot, and communicate with stakeholders.

Skills

Strong communication skills

Listening skills

Technical skills

Job description

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French Speaking Customer Service Advisor, sheffield, south yorkshire

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Client:

Hays

Location:

sheffield, south yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress.
Essential job functions:

• Become a technical expert on the SaaS platform
• Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions;
• Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability
• Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders

The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.
The technical professional we are looking for should have well-developed skills listed below:
Experience in a customer-facing role (mandatory);
Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);
Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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