Customer Service Advisor

Wake Up Performance; Salford; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading foodservice provider is seeking a customer service representative in Salford. The role involves handling customer queries through calls, ensuring high-quality service delivery. This position offers significant benefits including 25 days holiday, a pension scheme, and various wellbeing perks.

Benefits

25 days holiday plus bank holidays

Pension scheme with matching contributions

Life cover options

Access to health plan

Confidential support and counselling services

Exclusive discounts on high street brands

Early access to pay

Qualifications

• Experience in customer services is preferred.
• Strong problem-solving skills.
• Great computer and communication skills.

Responsibilities

• Handle inbound and outbound calls providing customer advice and solutions.
• Investigate and log calls through the Reflex system.
• Work collaboratively with teams to enhance overall customer experience.

Skills

Customer Service

Problem Solving

Computer Skills

Job description

Where has your journey taken you so far?

• Are you curious to learn?
• Experienced in customer services?
• Enjoy problem solving?
• Great computer skills?
• Passionate about helping others?
• Driven to go above and beyond for your customers?
• Are you always thinking about what could be?

Then why not make our journey your journey?

Play an important part in our journey

You'll work as part of a team to ensure the delivery of the best customer service to our internal teams and customers. You'll handle a high volume of inbound and outbound calls, providing advice and solutions to customer queries. In our busy and friendly team, your role is to respond to and action a wide range of queries and requests, which may come from our National Account Sales team. You'll investigate and log calls in line with our service levels through our Reflex system. With everything you do, you'll work towards reaching solutions and enhancing our customer experience. This role is fast-paced but rewarding, keeping you busy as you help our teams and customers grow.

About The Company

Our journey began in 1929. Since then, we've built a strong and resilient business with a bright future. We believe we are the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. You'll receive benefits that support your wellbeing, financial security, and peace of mind.

The Essentials

• Minimum 25 days holiday (plus bank holidays), with options to buy more
• A pension scheme where you contribute 4%, and we match contributions up to 6% after the first year
• Life cover, with options to increase
• Access to confidential support and counselling services
• A health plan that covers everyday medical costs for you and your family, plus access to a digital GP

The extras

• Exclusive discounts on high street brands including cinema, tech, travel, fashion, food, and drink
• Access to up to 20% of your pay before payday
• Options to buy dental and critical illness cover

We want everyone to join our journey

We are committed to creating the best possible workplace. We are building a diverse and caring workforce, filled with forward-thinking individuals with unique talents and skills. Whatever your life experience, we want you to join us — come as you are!