Customer Service Advisor

Jewson; Manchester; On-site; GBP 22,000 - 25,000; Full time

Job summary

Jewson is seeking a passionate Customer Service Advisor to join their Manchester team. In this entry-level role, you will engage with customers to understand their needs, provide excellent service, and contribute to a fulfilling work environment. You can expect opportunities for career growth alongside a competitive salary and excellent benefits.

Benefits

Retirement Savings Plan

Life Assurance

Employee Discount

Wellbeing Centre

WorkPerks Discount Platform

Refer a Friend Scheme

Qualifications

• Experience in a customer-facing environment preferred.
• Passion for working with people.
• A positive can-do attitude.

Responsibilities

• Develop relationships with customers, understanding their needs.
• Process customer orders and keep them updated.
• Maintain stock levels and cleanliness in the branch.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Job description

Jewson Manchester, England, United Kingdom

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Jewson Manchester, England, United Kingdom

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Are you based in the Manchester area? Do you have a passion for working with people?

Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer Service Advisor who's as passionate about great service as we are.

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays)

Hours – 7.00 – 5.00 Monday to Friday

Key Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
• Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
• Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
• Keep the branch and yard looking clean and tidy, to make a great first impression on our customers
• Maintain stock levels, carrying out regular stock counts
• Work with colleagues to suggest opportunities for improvement
  
  

What’s in it for you?

• Retirement Savings Plan (Pension) – with Legal & General
• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.
• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
• Voluntary company benefits such as Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
• Employee Discount
• Refer a Friend scheme
• Wellbeing Centre via WorkPerks
• New Reward and Recognition programme – launching soon!
  
  

Required Skills And Experience

• Previous industry experience preferred but not essential
• Experience in a customer facing environment
• Passion for working with people
• A positive can-do attitude
  
  

About Us

At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale Building Materials

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