Customer Service Advisor - Part Time

Robert Walters; Oldham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A respected public sector organisation is seeking a Part-Time Customer Service Advisor for a temporary six-month contract in Oldham. The role focuses on providing exceptional support during peak hours, handling calls with empathy and professionalism, and contributing to a supportive team environment. Ideal for candidates seeking flexible working arrangements while making a tangible difference.

Benefits

Flexible working opportunities

Inclusive team environment

Qualifications

• Experience in customer-facing roles is essential.
• Strong communication skills to manage complex complaints effectively.
• Ability to remain calm under pressure and provide thoughtful solutions.

Responsibilities

• Answering incoming calls and managing customer enquiries.
• Handling complex complaints with empathy and attention.
• Collaborating with team members to enhance service quality.

Skills

Empathy

Communication

Dependability

Attention to Detail

Job description

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This range is provided by Robert Walters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

PART-TIME CUSTOMER SERVICE ADVISOR

Location: Oldham - full office based

Contract: 6 Month Temporary Contract

Hours: Part Time, Mon-Fri (10:00 - 14:00 or 11:00 - 15:00)

Keywords: empathy, support, telephone calls, complaints, part-time, flexible working opportunities, dependable, inclusive

An exciting opportunity has arisen for a compassionate and dependable individual to join a respected public sector organisation as a Part-Time Customer Service Advisor. This six-month temporary contract is designed to provide essential support during the busiest periods of the day, particularly over lunch times, ensuring that every caller receives attentive and considerate service. With a focus on handling telephone enquiries and managing complex complaints with sensitivity, this role offers you the chance to make a real difference in people's daily experiences. The position is ideal for someone seeking flexible working opportunities who values being part of an inclusive and supportive team environment. You will be rewarded with a competitive hourly rate of £13.86 including holiday pay, and the satisfaction of knowing your empathetic approach helps resolve issues and supports your community.

What you'll do:

As a part-time Customer Service Advisor, you will play an integral role in supporting the organisation's commitment to delivering outstanding service during its busiest times. Your primary focus will be on answering incoming calls from members of the public, many of whom may be experiencing difficulties or have concerns they wish to discuss. By approaching each conversation with empathy and patience, you will help resolve queries efficiently while ensuring every caller feels heard and respected. In addition to managing routine enquiries, you will also handle more complex complaints, drawing on your ability to remain calm under pressure and provide thoughtful solutions. Your contributions will extend beyond direct customer contact; you'll work collaboratively with colleagues, keep meticulous records, and participate in ongoing efforts to enhance service quality. This role is perfect for someone who thrives in an environment where compassion, teamwork, and attention to detail are highly valued.

* Responding promptly and courteously to incoming telephone calls from members of the public, ensuring each interaction is handled with patience and understanding.

* Managing complex complaints by listening attentively, demonstrating empathy, and providing clear information or solutions to resolve concerns effectively.

* Documenting all interactions accurately in the relevant systems to ensure thorough records are maintained for future reference and follow-up.

* Collaborating closely with colleagues to share information and best practices, fostering a supportive environment where everyone works together to achieve excellent outcomes for callers.

* Escalating more serious or unresolved issues to senior team members or appropriate departments in line with established procedures, always prioritising the needs of the caller.

* Providing reassurance and guidance to individuals who may be upset or distressed, using your calm demeanour to de-escalate challenging situations.

What you bring:

In this part-time Customer Service Advisor position, your previous experience in customer-facing environments will be invaluable as you navigate a variety of enquiries with warmth and professionalism. Your natural empathy enables you to connect with callers on a personal level, especially when addressing complaints or difficult situations. You will bring composure even when conversations become challenging, always focusing on finding constructive solutions that leave callers feeling supported. Your strong communication abilities ensure that information is always conveyed yet sensitively. Additionally, your attention to detail means that records are kept meticulously up to date, a crucial aspect of maintaining high standards within the team. Whether working independently during peak hours or collaborating closely with colleagues, your adaptability ensures you remain effective no matter what each day brings.

What sets this company apart:

This organisation stands out for its unwavering commitment to serving the local community through responsive and compassionate customer care. As an employer, it fosters an inclusive atmosphere where every team member's contribution is recognised and valued. Flexible working opportunities are offered so you can balance professional responsibilities with personal commitments making this an ideal choice if you're seeking meaningful work without sacrificing work-life balance. The culture here emphasises collaboration, mutual respect, and continuous improvement; employees are encouraged to share ideas for enhancing service delivery while benefiting from ongoing support from knowledgeable colleagues. By joining this team as a Part Time Customer Service Advisor, you'll not only gain valuable experience but also enjoy the satisfaction that comes from making a tangible difference in people's lives every day.

What's next:

If you are ready to use your empathy and communication skills in a rewarding part time role that truly makes an impact, this could be the perfect next step for you!

Apply today by clicking on the link - don't miss out on this fantastic opportunity to join a supportive team dedicated to exceptional customer care.

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Customer Service

• Industries

  Telephone Call Centers

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