Customer Service Advisor

TieTalent; Ruislip; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable insurance provider seeks a motivated Customer Service Advisor in Ruislip. The role involves engaging with customers, understanding their needs, and offering suitable insurance products while working towards sales targets. The position promises a supportive team environment and clear career development pathways.

Benefits

Competitive salary of £25,000 – £30,000

Monday to Friday, 37.5 hours per week

Full training and support

Clear career development pathways

Supportive, sociable team

Qualifications

• Experience in a customer service or sales environment with targets or KPIs.
• Confident, enthusiastic, and motivated to succeed.

Responsibilities

• Speaking with customers to understand their needs and offer insurance products.
• Working towards individual and team KPIs and sales targets.
• Supporting customer retention and identifying upselling opportunities.

Skills

Communication

Problem-Solving

Customer Care

Job description

Job Title: Customer Service Advisor

Are you a confident communicator who thrives in a target-driven environment? Do you enjoy helping customers while working towards clear goals and incentives? If so, this could be the perfect next step for you!

Our client, a long-standing and reputable insurance provider, is looking for a motivated Customer Service Advisor to join their growing team in Ruislip. This is an excellent opportunity for someone with a background in customer service or sales who is looking to build a long-term career within the insurance sector.

What you’ll be doing:

1. Speaking with new and existing customers to understand their needs and offer suitable insurance products
2. Building rapport and trust to ensure a high-quality customer experience
3. Working towards individual and team KPIs and sales targets
4. Providing clear and accurate information to help customers make informed decisions
5. Supporting customer retention and identifying upselling opportunities where appropriate

Who we’re looking for:

• Experience in a customer service or sales environment, ideally in a role with targets or KPIs
• Confident, enthusiastic, and motivated to succeed
• Excellent communication and interpersonal skills
• A proactive approach to problem-solving and customer care
• Eagerness to learn and develop within the insurance industry

What’s in it for you?

• Competitive salary of £25,000 – £30,000 (dependent on experience)
• Monday to Friday, 37.5 hours per week – no weekends
• Full training and support to help you grow in your role
• Clear career development pathways within a growing business
• A supportive, sociable team that celebrates success

If you're ready to combine your customer service or sales skills with a new challenge in the insurance world, apply now – we’d love to speak with you.