Customer Service Advisor

Kinaxia Logistics Limited; Rugby; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Life assurance

Pension

Full Uniform and PPE

Onsite Parking

Employee Assistance Programme

Loyalty Awards

Discounts across top brands

Job summary

Kinaxia Logistics Limited is looking for a Customer Service Advisor to provide a professional service at their Rugby site. The role focuses on customer satisfaction and efficiency, ensuring that company performance standards are met.

The ideal candidate will have customer service experience, knowledge of traffic management systems, and be proficient in Microsoft Office. Benefits include life assurance, a pension scheme, and employee discounts.

Qualifications

• Experience in transport and warehousing is preferable.
• Intermediate proficiency in Microsoft Office is required.
• Previous experience in customer service is essential.

Responsibilities

• Adhere to customer service standards and handle queries promptly.
• Develop effective working relationships with colleagues.
• Ensure compliance with HR, GDPR, and safety policies.
• Manage delivery bookings and notify customers of service failures.
• Provide quotes to customers and maintain accurate data.

Skills

Transport and warehousing experience

Traffic management systems knowledge

Customer service experience

Dealing effectively with customer queries

Building effective working relationships

Customer Account management

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Job description

Kinaxia are recruiting a Customer Service Advisor to join their team at their site in Rugby.

The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.

• Monday - Friday (Between 8am and 6pm)
• 40 hours per week
• Additional benefits:
• Life assurance
• Pension
• Exceptional fleet
• Full Uniform and PPE
• Onsite Parking
• Employee Assistance Programme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years' service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About The Job

• Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels.
• Establish, develop and maintain effective working relationships with all work colleagues to ensure a 'one team approach' to the delivery of company performance standards and business objectives.
• Adhere to all HR, GDPR and Health & safety policies to ensure the Company are fully compliant.
• Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
• Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.

Skills & Competencies

• Transport and warehousing experience preferable
• Both experience and knowledge of traffic management systems preferable
• Previous customer service experience
• Dealing effectively with customer queries
• Building and maintaining effective working relationships both internally and externally
• Customer Account management
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) at an intermediate level