Customer Service Advisor

Jago Consultants; Royal Tunbridge Wells; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive dealership in Tunbridge Wells is seeking a Customer Service Advisor to enhance their team. The ideal candidate will bring strong customer service skills and experience, managing inquiries and ensuring customer satisfaction throughout the service process. Responsibilities include greeting customers, discussing service needs, and maintaining communication during vehicle servicing.

Qualifications

• Previous experience as a Service Advisor preferred.
• Good technical knowledge of vehicles.

Responsibilities

• Managing all service telephone and walk-in inquiries.
• Updating customers throughout the service process.
• Discussing and upselling additional work.

Skills

Teamwork

Multi-tasking ability

Confident and professional communication skills

Organizational skills

Customer-focused attitude

Job description

Job Title: Customer Service Advisor

Location:

Tunbridge Wells, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

0285ada64c8b

Job Views:

5

Posted:

29.05.2025

Expiry Date:

13.07.2025

Job Description:

Job Role: Service Advisor

Location: Tunbridge Wells

Salary: Dependant on experience (up to £35,000 OTE)

I am recruiting for a rapidly growing automotive dealership in the Tunbridge Wells area. They are looking for an experienced Service Advisor to join their successful team.

The ideal candidate will have previous experience as a Service Advisor and strong customer service skills.

Service Advisor responsibilities include:

• Managing all service telephone and walk-in inquiries
• Greeting customers, qualifying, and identifying their needs for vehicle drop-off
• Updating customers throughout the service process
• Discussing and upselling additional work
• Forwarding diarised unsold work
• Carrying out inspections as necessary prior to handover

Skills and qualities beneficial for this role:

• Teamwork
• Multi-tasking ability
• Meeting deadlines
• Confident and professional communication skills
• Highly organized
• Previous experience as a service advisor (preferred)
• Good technical knowledge of vehicles
• Positive, customer-focused attitude