Customer Service Advisor

Travel Chapter; Rock; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Volunteer days

Holiday discounts

Wellbeing support

Training and development

Job summary

Travel Chapter is seeking a Customer Service Advisor in Rock to be the friendly voice on the phone and the reassuring presence in emails. You will support guests and property owners across the UK, handle bookings queries, and provide guidance with care and efficiency.

You will join a team that values curiosity, care and collaboration, offering comprehensive training, wellbeing support and a friendly, inclusive environment. On-site, full-time work with a 5-day pattern.

Qualifications

• Warm, friendly communication style.
• Confident written and spoken English.
• Patience, resilience and a positive attitude.
• Ability to stay calm under pressure.
• Full training provided.

Responsibilities

• Supporting customers via phone and email
• Helping guests plan and enjoy their stay
• Providing reassurance, information and effective resolutions
• Sharing knowledge in a calm, friendly and professional way
• Working closely with teams across the business
• Recording information accurately and following internal processes

Skills

Customer service

Communication

Problem solving

Calm under pressure

Teamwork

Job description

Location: Rock

Employment Type: Permanent

Hours of Work: Full-time

Working Pattern: 5 days per week, Tuesday - Sunday

Shifts: 9:00am to 5:00pm

Your next chapter

Create memorable holiday experiences, one conversation at a time

Do you enjoy helping people and get real satisfaction from making someone’s day a little brighter? If you’re passionate about delivering great service and thrive in a fast-paced, people-focused environment, we’d love to hear from you.

As a Customer Service Advisor, you’ll be the friendly voice on the phone and the reassuring message in someone’s inbox. You’ll support our guests and property owners across the UK, answering booking queries, sharing stay information, offering guidance and resolving issues with care and efficiency.

Who We Are

We are Travel Chapter, the holiday home people, and we’re on a mission to showcase great places to stay across the UK. From cosy cottages to coastal retreats, we connect guests with memorable stays while supporting property owners and local communities.

We’ve grown from a small South West agency into one of the UK’s market leaders, while keeping our family feel and people-first approach. As a certified B Corp, we are committed to balancing profit with purpose and doing what’s right for our people and places.

We value curiosity, care and collaboration. We empower our teams to explore ideas, be themselves and keep learning. Things don’t always go perfectly, but we take responsibility, learn from experience and always aim to do the right thing.

At Travel Chapter, we’re proud to be an inclusive organisation. If you require any reasonable adjustments for your interview, please let us know and our People Team will be in touch.

What You’ll Be Doing

• Supporting customers via phone and email
• Helping guests plan and enjoy their stay
• Providing reassurance, information and effective resolutions
• Sharing knowledge in a calm, friendly and professional way
• Working closely with teams across the business
• Recording information accurately and following internal processes

What You’ll Bring

• A warm, friendly and approachable communication style
• Confidence communicating both verbally and in writing
• Patience, resilience and a positive attitude
• A natural problem-solving mindset
• Ability to stay calm under pressure
• Previous customer service experience is helpful but not essential, as full training is provided

What You’ll Get

• Comprehensive training and ongoing support
• A friendly and collaborative team environment
• Clear career development and progression opportunities
• 25 days holiday plus bank holidays, increasing with service
• Paid volunteering days
• Holiday discounts across our brands
• Wellbeing support and a range of employee benefits

Ready to start your next chapter?

If you’re excited about delivering brilliant customer experiences and want to be part of a team that genuinely cares about people, places and doing the right thing, we’d love to hear from you.