Customer Service Advisor

Travel Chapter; Wadebridge; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Training & support

Team environment

Career development

25 days holiday

Volunteer days

Brand discounts

Wellbeing benefits

Job summary

Travel Chapter in Rock is seeking a friendly, proactive customer service agent to join our team. You’ll assist guests by phone and email, help plan their stays, and provide calm, practical resolutions with a warm, can-do attitude.

We offer comprehensive training, a collaborative team, clear progression, and benefits such as 25 days holiday, volunteering days and discounts across our brands.

Qualifications

• Warm, friendly and approachable communication style.
• Confident communicating verbally and in writing.
• Patience, resilience and a positive attitude.
• Natural problem-solving mindset.
• Ability to stay calm under pressure.
• Previous customer service experience is helpful but not essential; full training provided.

Responsibilities

• Supporting customers via phone and email.
• Helping guests plan and enjoy their stay.
• Providing reassurance, information and effective resolutions.
• Sharing knowledge in a calm, friendly and professional way.
• Working closely with teams across the business.
• Recording information accurately and following internal processes.

Skills

Communication skills

Verbal & written communication

Calm under pressure

Problem solving

Friendliness

Teamwork

Job description

Location: Rock

Employment Type: Permanent

Hours of Work: Full-time

Working Pattern: 5 days per week, Tuesday - Sunday

Shifts: 9:00am to 5:00pm

Your next chapter

Create memorable holiday experiences, one conversation at a time

Who We Are

We are Travel Chapter, the holiday home people, and we’re on a mission to showcase great places to stay across the UK.

From cosy cottages to coastal retreats, we connect guests with memorable stays while supporting property owners and local communities.

We’ve grown from a small South West agency into one of the UK’s market leaders, while keeping our family feel and people-first approach. As a certified B Corp, we are committed to balancing profit with purpose and doing what’s right for our people and places.

We value curiosity, care and collaboration. We empower our teams to explore ideas, be themselves and keep learning. Things don’t always go perfectly, but we take responsibility, learn from experience and always aim to do the right thing.

At Travel Chapter, we’re proud to be an inclusive organisation. If you require any reasonable adjustments for your interview, please let us know and our People Team will be in touch.

What You’ll Be Doing

• Supporting customers via phone and email
• Helping guests plan and enjoy their stay
• Providing reassurance, information and effective resolutions
• Sharing knowledge in a calm, friendly and professional way
• Working closely with teams across the business
• Recording information accurately and following internal processes

What you’ll bring

• A warm, friendly and approachable communication style
• Confidence communicating both verbally and in writing
• Patience, resilience and a positive attitude
• A natural problem-solving mindset
• Ability to stay calm under pressure
• Previous customer service experience is helpful but not essential, as full training is provided

What you’ll get

• Comprehensive training and ongoing support
• A friendly and collaborative team environment
• Clear career development and progression opportunities
• 25 days holiday plus bank holidays, increasing with service
• Paid volunteering days
• Holiday discounts across our brands
• Wellbeing support and a range of employee benefits

Ready to start your next chapter?

If you’re excited about delivering brilliant customer experiences and want to be part of a team that genuinely cares about people, places and doing the right thing, we’d love to hear from you.