Holiday Guest Experience Advisor

Travel Chapter; Wadebridge; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Training & support

Team environment

Career development

25 days holiday

Volunteer days

Brand discounts

Wellbeing benefits

Job summary

Travel Chapter in Rock is seeking a friendly, proactive customer service agent to join our team. You’ll assist guests by phone and email, help plan their stays, and provide calm, practical resolutions with a warm, can-do attitude.

We offer comprehensive training, a collaborative team, clear progression, and benefits such as 25 days holiday, volunteering days and discounts across our brands.

Qualifications

• Warm, friendly and approachable communication style.
• Confident communicating verbally and in writing.
• Patience, resilience and a positive attitude.
• Natural problem-solving mindset.
• Ability to stay calm under pressure.
• Previous customer service experience is helpful but not essential; full training provided.

Responsibilities

• Supporting customers via phone and email.
• Helping guests plan and enjoy their stay.
• Providing reassurance, information and effective resolutions.
• Sharing knowledge in a calm, friendly and professional way.
• Working closely with teams across the business.
• Recording information accurately and following internal processes.

Skills

Communication skills

Verbal & written communication

Calm under pressure

Problem solving

Friendliness

Teamwork

Job description

Travel Chapter in Rock is seeking a friendly, proactive customer service agent to join our team. You’ll assist guests by phone and email, help plan their stays, and provide calm, practical resolutions with a warm, can-do attitude.

We offer comprehensive training, a collaborative team, clear progression, and benefits such as 25 days holiday, volunteering days and discounts across our brands.