Customer Service Advisor

TN United Kingdom; Rochdale; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in distribution and storage is seeking a Customer Service Advisor to enhance their dedicated team in Rochdale. This role involves providing exceptional support to customers through phone and email, ensuring high-quality service levels, and maintaining accurate records. The ideal candidate will possess excellent communication and customer service skills, contributing to a positive customer experience. Join a forward-thinking company that values dedication and professionalism, and make a significant impact in a dynamic environment.

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in customer service roles is preferred.

Responsibilities

• Provide help and advice to all customers as required.
• Communicate professionally with all customers via various channels.
• Maintain up-to-date and accurate discussion records.

Skills

Excellent communication skills

Customer service skills

Job description

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Our client is a national distribution and storage company, and they are looking for a Customer Service Advisor to join their busy, dedicated Customer Service team in their state-of-the-art facility in Rochdale. The Customer Service Advisor will be responsible for providing comprehensive support to our client’s customers over the phone and by email.

Duties & responsibilities

1. Provide help and advice to all customers as required, maintaining a positive ‘can do’ attitude.
2. Communicate professionally with all customers via telephone, email, and letter.
3. Proactively contact key accounts to ensure high-quality service levels and achieve service KPI targets.
4. Undertake general administration duties as needed.
5. Maintain up-to-date and accurate discussion records.

Skills & Experience

• Excellent communication and customer service skills.