Customer Service Advisor

Allscreens Nationwide Ltd; Honiton; On-site; GBP 22,042,000 - 24,797,000; Part time

Benefits offered by this job

28 days annual leave

Flexible working arrangements

Housing-focused environment

Supportive team

Positive community impact

Job summary

Acorn by Synergie is recruiting an experienced Customer Service Advisor to join a busy housing call centre team in Honiton. This temporary, part-time role offers 22.5 hours per week across three days, with flexible working arrangements available.

You will handle incoming calls, provide excellent customer service, and accurately record information in internal systems as part of a supportive and community-focused organisation.

Qualifications

• Previous experience within a call centre or customer service environment.
• Excellent customer service and communication skills.

Responsibilities

• Answering incoming calls and responding to customer enquiries.
• Delivering excellent customer service in a fast-paced call centre environment.
• Accurately recording and updating information on internal systems.
• Processing requests and maintaining detailed records.
• Data entry and administration duties.
• Working closely with colleagues to ensure a high-quality service is delivered.

Skills

Customer service

Communication skills

Team player

Tools

Microsoft Office Word

Microsoft Office Excel

Microsoft Office Outlook

Job description

Honiton | £14.17 per hour | Flexible Working Pattern | 22.5 hours per week | Part-Time | Temporary (6-Month Contract) | Onsite

Introduction

Acorn by Synergie is recruiting an experienced Customer Service Advisor to join a busy housing call centre team in Honiton. This temporary, part-time position offers 22.5 hours per week across three days, with flexible working arrangements available.

We are seeking a hardworking and reliable individual who is a strong team player. The anticipated start date is 1 September 2026. This is a fantastic opportunity to join a supportive team and play a key role in delivering excellent customer service within a community-focused organisation.

Shift Patterns

Applicants must be able to work the following shift patterns:

Shift 1:

7:00am to 3:00pm

Shift 2:

3:00pm to 10:30pm

What We Offer

• £14.17 per hour.
• 28 days annual leave.
• Flexible working arrangements across three days per week.
• Opportunity to work within a housing-focused service environment.
• Supportive and collaborative team.
• Opportunity to make a positive impact in the local community.

Key Duties

• Answering incoming calls and responding to customer enquiries.
• Delivering excellent customer service in a fast-paced call centre environment.
• Accurately recording and updating information on internal systems.
• Processing requests and maintaining detailed records.
• Data entry and administration duties.
• Working closely with colleagues to ensure a high-quality service is delivered.

Requirements

• Previous experience within a call centre or customer service environment.
• Excellent customer service and communication skills.
• Strong

Microsoft Office

skills, including Word, Excel, and Outlook.

• Accurate and efficient
• Good attention to detail and organisational skills.
• Ability to work effectively under pressure.
• A positive attitude with the ability to work effectively as part of a team.