Customer Service Advisor

Pertemps Bond; Redditch; On-site; GBP 24,000; Full time

Job summary

A leading company in Redditch is seeking a confident Customer Services Coordinator to enhance their skilled team. The role involves coordinating installations, managing customer inquiries, and achieving key performance targets. Candidates should have strong communication skills and experience in customer service to deliver exceptional client support.

Benefits

Free parking

Potential bonuses based on customer feedback

Qualifications

• Experience in customer service and coordination or account management.
• Ability to respond with a caring & empathetic approach.
• Proven ability to meet deadlines and targets.

Responsibilities

• Make daily outbound calls for customer coordination during installations.
• Log service calls in the CRM system accurately.
• Support resolution of complaints swiftly and efficiently.

Skills

Excellent communication engagement skills

Customer Service experience

Ability to work under pressure

Experience of dealing with customer complaints

Tools

Microsoft packages

Outlook

Job description

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Our client is a successful and well-established company based in Redditch. Due to their continued success, we are looking for a confident, positive and pro-active Customer Services Coordinator to join the experienced and dedicated team. If you have customer service, coordination or account management experience, this is an exciting opportunity to be considered.

Customer Services key duties include: -

• Make daily outbound calls to ensure co-ordination with customers and installers during installations.
• Receive phone calls from customers answering any general enquiries and complaints
• Liaise with Project Managers to ensure work is completed on time
• Work towards and achieve targets, Key Performance Indicators (KPI’s) for your region
• Log service calls and issues accurately in CRM system
• Ensure remedials are completed to customers satisfactions before signing jobs off
• Accurately update systems and reports
• Monitor and track status of all installs
• Execute all elements of the installation process to provide extraordinary customer experience
• Be the point of contact to follow-up any issues arising during installations in the cluster region
• Undertake the collection of monies from customers related to installations in the cluster region
• Support to ensure any outstanding works are completed within a reasonable time-period
• Check and submit invoice paperwork to ensure on-time payments are made
• Support in the complaints process (where applicable) to ensure complaints are handled quickly and efficiently

The successful Customer Service Coordinator will have the following skills and experience: -

• Excellent communication engagement skills and customer awareness with the ability to respond with a caring & empathetic approach
• Customer Service experience
• Able to work under pressure and meet deadlines & targets
• Experience of Microsoft packages and Outlook
• Experience of dealing with customer complaints

In return you can expect to receive a basic salary of £24,000 but after your probation there is a bonus based on how you look after your customers and the feedback that they give you. The hours of work are 9-5pm Monday to Friday and free parking. If you think you have the skills and experience that my client is looking for then please call Michelle Laight on 01527 591091 or alternatively click APPLY.