Customer Service Advisor

Guidant Global; Reading; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the energy sector seeks Customer Service Advisors for multiple teams. Candidates should excel in customer service and communication, being decisive and detail-oriented. Join a supportive environment that values your ideas and encourages personal growth.

Qualifications

• Customer service experience is essential.
• Ability to work independently and manage tasks efficiently.
• Strong communication and decision-making skills required.

Responsibilities

• Support customers via inbound/outbound calls and email communications.
• Handle customer inquiries and resolve issues efficiently.
• Work in a fast-paced environment effectively.

Skills

Customer service

Communication

Decision-making

Attention to detail

Job description

We are searching for Customer Service Advisors to work within our teams across Business Energy. We have several Service Teams that support our customers ranging from both inbound or outbound telephony, to supporting our customers via email and website communications.

For us it's not just about being good at what you do - it's about enjoying what you do, too - we will encourage and empower you to be imaginative, share your great ideas, and do work that you can be proud of.

What do I need? To be successful in this role you'll be able to work on your own initiative, be inquisitive, decisive, and able to see tasks through to completion. Ideally, you'll possess excellent customer service skills within utilities, although training can be provided. Your communication and decision-making skills will be second to none and you'll have excellent attention to detail.

Experience: Customer service experience is essential for this role. The ideal candidate will thrive in a fast-paced environment, efficiently handling various emails and communications