Customer Service Advisor

CBC Recruitment Solutions; Reading; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

CBC Recruitment Solutions is seeking a Customer Service Advisor in Reading with a hybrid working arrangement. The role focuses on delivering exceptional service to customers and brokers from onboarding through lease end, ensuring SLAs are met and customer expectations are exceeded.

The successful candidate will handle in-life enquiries, raise statements and invoices, manage HPI and keeper/registration changes, review settlement quotes, and reconcile account queries to support the asset finance

Qualifications

• Professional call handling and listening skills.
• Ability to work in a fast-paced environment and respond promptly to customer inquiries.
• Proficiency in raising statements/invoices and addressing related queries.
• Handling HPI queries including keeper changes and registration plate changes.
• Ability to review and raise settlement quotes (full & partial) and complete terminations.
• Reconcile account queries and challenge where necessary.

Responsibilities

• Deliver exceptional customer service to customers and brokers.
• Manage in-life customer enquiries from onboarding through to end of lease, ensuring SLA delivery.

Skills

Call handling

Listening skills

Fast-paced work

Invoicing queries

HPI queries

Settlement quotes

Account reconciliation

Job description

Customer Service Advisor

Reading – hybrid

To £30,000 plus fantastic bonus and benefits

Our client is a highly respected and well established Asset Finance division of a successful banking operation. Due to growth they are looking for a Customer Service Advisor to deliver exceptional customer service to both customers and brokers.

The successful candidate will manage in life customer enquiries from onboarding through to end of lease ensuring delivery of Service Level Agreements and exceeding customer expectations.

• Professional Call Handling and Listening Skills
• Ability to work and adapt in a fast paced environment, respond promptly and efficiently to Customer enquiries
• Ability to raise statements/ invoices and deal with queries relating to these
• Manage HPI queries, including change of vehicle keeper and change of registration plates
• Ability to review and raise settlement quotes (full & partial) and complete terminations
• Ability to reconcile account queries and challenge where necessary