Customer Service Advisor

BT Group; Plymouth; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic Billing Team in Plymouth. This role offers the chance to engage with customers over the phone, helping them navigate their accounts and resolve issues. With a starting salary of £25,087 that increases after 8 months, plus various incentives, this position provides a supportive environment designed for your success. Enjoy flexible scheduling, comprehensive benefits, and opportunities for career development while being part of a vibrant team culture. Don't miss out on this chance to make a difference!

Benefits

Online GP access

Paid carer’s leave

Family Leave

Discounts on products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Dental coverage

Qualifications

• Experience in customer service roles is beneficial.
• Ability to handle challenging situations with resilience.

Responsibilities

• Assist customers with billing inquiries and account management.
• Listen to customer needs and provide effective solutions.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Job description

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Customer Service Advisor

Posting Date: 8 May 2025

Unit: Consumer

Location:

Plymouth Contact Centre, Plymouth, United Kingdom

Why this job matters

Are you someone with a wealth of life experience that can help navigate challenging situations? This could be resilience from raising a family or the life skills you've built from years of building relationships. If so, you have transferable skills to succeed in a Customer Service Billing role with EE.

Join our Billing Team in Plymouth to speak with customers over the phone about their accounts, listen to their needs, and work together to find the best outcomes.

We understand that life never stands still. Like most roles within EE, this opportunity is designed with flexibility. We support your success by allowing you to schedule your breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
• Support to develop your career path. We’re committed to your growth and success.
• Season Ticket Travel Loan—funds to cover your travel costs to and from work upfront.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.

Plus, enjoy a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?