Customer Service Advisor

Pertemps; Perth; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading company in customer service is seeking Call Handlers for their team in Perth. Applicants will deliver excellent service by handling inbound calls and assisting with customer queries. Strong communication and problem-solving skills are essential, along with the ability to manage high call volumes in a fast-paced environment. This position offers a pay rate of £13.80 per hour for 35 hours each week with a potential for hybrid working after training.

Qualifications

• Previous customer service or call handling experience preferred.
• Confident communicator with a professional telephone manner.
• Ability to work both independently and as part of a team.

Responsibilities

• Handling inbound calls and directing customers to appropriate departments.
• Managing an average of 100 calls per day.
• Accurately updating systems with call details.

Skills

Strong communication skills

Problem-solving skills

Customer-focused approach

Good IT skills

Ability to handle high call volumes

Job description

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Job Advert: Call Handler – Customer Service

Pay Rate: £13.80 per hour

Hours: 35 hours per week

Location: Perth (Office-Based, Hybrid Available After Training)

Start Date: ASAP

Contract Length: 3 months

Job Description

We are looking for Call Handlers to join our client's team in Perth. This role involves delivering excellent customer service by handling inbound calls, assisting customers with queries, and providing accurate information in a professional and friendly manner.

Key Responsibilities:

• Handling inbound calls and directing customers to the appropriate department to enhance their experience and streamline processes
• Managing an average of 100 calls per day, with each call lasting approximately two minutes
• Following a scripted set of questions to assess customer needs and ensure efficient resolution
• Accurately updating systems with call details to support demand analysis

Skills & Experience Required:

• Previous customer service or call handling experience preferred
• Strong communication skills with a professional telephone manner
• Ability to handle high call volumes in a fast-paced environment
• Good IT skills and experience using multiple systems
• Strong problem-solving skills with a customer-focused approach
• Ability to work both independently and as part of a team

If you’re a confident communicator with a passion for customer service, apply today!