Customer Service Advisor

Ee; Penarth; On-site; GBP 25,000 - 26,000; Full time

Job summary

A telecommunications company in Cardiff is seeking a Customer Service Billing representative to join their team. This role involves speaking with customers over the phone, addressing their concerns, and providing solutions. With a starting salary of £25,087, rising after nine months, you will enjoy flexible work options, including online GP access, generous family leave, and career development support.

Benefits

Online GP access

Paid carer’s leave

Family Leave

Product discounts

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Qualifications

• Experience in customer service or similar roles.
• Ability to handle challenging situations.
• Strong interpersonal skills.

Responsibilities

• Speak with customers over the phone regarding their accounts.
• Listen to customer needs and provide solutions.
• Work flexibly and coordinate breaks.

Skills

Customer communication

Problem-solving

Resilience

Job description

Where: Cardiff

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus incentives

Hourly Rate: £12.82

Are you someone with a wealth of life experience that could help you navigate challenging situations? This could be resilience from raising a family or the life skills you've built from years of building relationships. If so, you have transferable skills to succeed in a Customer Service Billing role with EE.

Join our Billing Team in Cardiff. We need people like you to speak with customers over the phone about their accounts, listen to their needs, and work together to find the best solutions.

We understand life is dynamic, and this role offers flexibility, including scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 after 9 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks off for carers supporting family or friends.
• Family Leave—18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, or adoption leave.
• Discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development—helping you achieve your professional goals.
• Season Ticket Travel Loan—funds upfront for your commute.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental insurance for you and your family.