Customer Service Advisor

The Guinness Partnership; Oldham; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the housing sector is seeking Customer Service Advisors to join their team in Oldham. This full-time role offers a hybrid work model and requires excellent communication skills to assist vulnerable customers effectively. Candidates from varied backgrounds are encouraged to apply as experience in housing is not essential.

Qualifications

• Proven experience of providing excellent customer service.
• Excellent oral and written communications.
• Proven ability to provide accurate responses to routine customer enquiries.

Responsibilities

• Handle customer inquiries and deliver excellent customer service.
• Accurately record data and maintain communication with customers.
• Participate in a rotational shift pattern covering 8:00am-8:00pm.

Skills

Customer Service

Communication

Data Entry

Job description

What we’re looking for
We are looking for Customer Service Advisors to join our team based in Oldham. The Customer Service team work on a rotational shift pattern covering our core operational hours of 8:00am-8:00pm. This is a full-time role, working35 hours per week and offers hybrid working opportunities of working three days from the office and two days working remotely.

Our Customer Service Advisors come from a variety of different employment backgrounds, so we know that previous experience of working in housing or in a contact centre isn’t essential. We know that to succeed in this role you will be resilient, enthusiastic, and most importantly, care about customer service.

You will be a talented communicator with the ability to handle sometimes challenging conversations with some of our vulnerable customers, whilst delivering a great service. You will also be a proactive and positive person with a real ‘can do’ attitude who loves to contribute ideas to further improve customer service processes.

Essential experience:

• Proven experience of providing excellent customer service. The ability to work methodically, follow agreed procedures and accurately record data and information.
• Excellent oral and written communications.
• Proven ability to provide accurate and clear responses to routine customer enquiries - in writing, face to face or by telephone.
• The ability to accurately enter data within a customer call scenario, whilst talking to customers to understand requirements.

Location

The Customer Service Centre is based in Oldham, and successful applicants will be able to work effectively work in both an office and a home-based environment.

Due to the training for this role, the expected start date will be Monday 11^thAugust 2025.

As part of our application process, you will be required to complete a short video where you will be asked to answer 4 questions. You must complete the video using a mobile device by midday on Wednesday 25^thJune 2025.

The second stage interviews will be face to face in our Oldham office from Tuesday 8^thJuly 2025.

If you’re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and ensure you meet the essential criteria.Role profile:https://jobs.guinness.org.uk/rps/CustomerServiceAdvisor.pdf

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.