Customer Service Advisor

ACTIVATE GROUP LIMITED; Nottingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in vehicle repair is seeking a Customer Service Advisor to enhance customer experience at their Nottingham location. The role involves greeting customers, managing logistics, and ensuring exceptional service. Join a fast-growing team with great career development opportunities and comprehensive benefits.

Benefits

33 days holiday

Personal health cash plan

Enhanced parental pay

Monthly and annual bonus schemes

Life assurance

Free breakfasts and fruit

Birthday surprises

Qualifications

• Strong communication skills across all channels.
• Ability to handle issues professionally.

Responsibilities

• Manage the reception area and greet customers.
• Coordinate logistics of collection/delivery service.
• Update customers on repair progress.

Skills

Attention to Detail

Communication

Proactive Attitude

Organizational Skills

Job description

Job title: Customer Service Advisor

Department: Activate Accident Repair, Mildenhall

Location: AAR Nottingham

Hours: 40 hours a week

Due to company growth and expansion, we’re looking for a Customer Service Advisor to be part of our success story.

Benefits include:

• Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies.
• Great career development opportunities – grow with us.

Role Overview:

The Customer Service Advisor is the first point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop, and updating customers.

Key Responsibilities:

1. Manage the reception area, greeting customers and providing a positive and welcoming experience.
2. Deliver exceptional customer service.
3. Coordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.
4. Liaise with the workshop to determine vehicle completion times and delays, relaying any special instructions from the customer regarding deadlines.
5. Regularly update customers on the progress of their repairs.
6. Carry out visual inspections of courtesy or customer vehicles to identify any accidental damage and avoid uninsured loss damage costs.
7. Process payments and issue invoices.
8. Support in handling complaints in line with company policy.
9. Adhere to all company policies, procedures, and service level agreements.
10. Ensure knowledge and compliance with Health and Safety regulations.

Skills and Experience:

1. Strong attention to detail.
2. Ability to handle issues professionally.
3. Excellent communication skills across all channels, including telephone, email, and face-to-face.
4. Computer literate.
5. Ability to understand, implement, and review complex processes.
6. Proactive attitude.
7. Excellent organisation and time management skills.
8. Ability to handle confidential information appropriately.

Benefits:

• 33 days holiday (including bank holidays).
• Personal health cash plan (covering dentist, optical checks, etc.).
• Enhanced maternity, paternity, adoption, and shared parental pay.
• Monthly and annual bonus schemes.
• Life assurance: three times basic salary.
• Free breakfasts and fruit.
• Birthday surprises for everyone!

What You Can Expect From Us:

At Activate Group, supporting our team members is a top priority. Whether at our Halifax or Peterborough offices, AAR sites, or working from home, we provide support to help you succeed.

Enjoy benefits focused on your health and wellbeing, rewards like employee of the month, and perks such as free fruit and cereal to show our appreciation.

About Us:

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ over 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers involved in road incidents through our contact centres in Halifax and Peterborough.

We manage every step of the repair process, repairing vehicles at our Activate Accident Repair body shops and through a UK-wide network of independent repair partners.

Our Purpose and Values:

Purpose: Make someone's bad day better.

Values:

• Make it happen – Be accountable, take initiative, work efficiently, and do quality work.
• Strive for better – Be bold, challenge norms, and seek continuous improvement.
• Win together – Be a team player, collaborate, learn, and respect each other.