Customer Service Advisor

Enva; Nottingham; On-site; GBP 21,000 - 25,000; Part time

Job summary

A leading company is seeking a Customer Service Advisor to provide maternity cover. The successful candidate will drive customer service excellence while liaising with suppliers to provide the best service to customers. Responsibilities include managing inquiries and ensuring customer satisfaction within a fast-paced environment. Strong communication and customer service experience are essential.

Benefits

Competitive salary

Holiday allowance

Company pension scheme

Enhanced family friendly policies

Employee Assistance Program

Lifestyle & Leisure Discounts

Employee Life Insurance

Bike2Work scheme

Free on-site parking

Qualifications

• Previous experience working within a customer service department.
• Able to work in a fast-paced environment.
• Experience in the use of CRM / order processing / finance systems.

Responsibilities

• Resolve product or service problems by clarifying the customer's complaint.
• Answer incoming customer correspondence via telephone/email.
• Keep in regular contact with key customers to ensure we are fulfilling their business needs.

Skills

Customer service

Communication

Interpersonal skills

Tools

CRM systems

Job description

1 month ago Be among the first 25 applicants

Location: Colwick

Application Deadline: 31 July 2025

Department: Commercial (Sales & Marketing)

Location: Colwick

Description

An exciting opportunity has arisen for a Customer Service Advisor to provide maternity cover.
You will drive customer service excellence and continuously improve the overall customer experience with Enva, while liaising with suppliers and transport team in order to provide the best service to our customers. The successful candidate will ensure that all incoming enquiries, both verbal and electronic, are addressed with in a courteous, professional, competent and timely manner in line with company policy

Key Responsibilities

• Responsible for ensuring your own health and safety and that of others and promoting a positive health and safety culture within the workplace
• Ensure all Health and safety obligations are met, and company policies are adhered
• Report any safety concerns, hazard observations, accidents and incidents in a timely manner to allow full investigation and prevent re-occurrence
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Answer incoming customer correspondence via telephone/email/CRM case
• Make outbound proactive supplier and customer calls
• Work with customers and suppliers to promote the use of MyEnva and provide training as required
• Follow communication procedures, guidelines and policies
• Deliver customer service excellence
• Record all calls and customer complaints on Dynamics 365 (CRM) with the exception of delivery, exchange collection requests from customers
• Recommend potential products or services by collecting customer information and assessing customer needs
• Contribute to team effort by accomplishing related results as needed
• Input off supplier ticket information onto MyEnva
• Office and admin tasks/duties
• Cross train and learn other tasks and duties within the office for personal development but also absence cover
• Address Hazardous waste enquiries (liaise with 3rd party suppliers, arrange testing, quote customers)
• Keep in regular contact with key customers to ensure we are fulfilling their business needs
• Identify possible new business opportunities and pass them onto the relevant person/department

This is not an exhaustive list. You may also be required to carry out any other duties as required by the business that you are qualified/trained in that meet the scope, spirit and purpose of this role

Skills, Knowledge and Expertise

• Previous experience working within a customer service department
• Able to work in a fast-paced environment, and as part of a Team
• Experience in the use of CRM / order processing / finance systems
• Excellent communication and interpersonal skills
  
  

Why Work For Enva?

Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.

Examples of Company Benefits:

• A competitive salary in a growing company committed to our people.
• A competitive holiday allowance.
• Company pension scheme.
• Enhanced family friendly policies.
• Employee Assistance Program
• Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
• Employee Life Insurance.
• Bike2Work scheme.
• Free on-site parking.
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

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