Customer Service-Customer Service Advisor

EV Cargo; Ashby-de-la-Zouch; On-site; GBP 21,000 - 25,000; Full time

Job summary

Join a leading logistics company as a Customer Service Advisor in Ashby-de-la-Zouch, where you'll provide exceptional service while managing customer expectations. This full-time role involves working closely with well-known brands and requires strong communication skills and attention to detail.

Qualifications

• Previous customer service experience required.
• Excellent telephone manner and teamwork skills.

Responsibilities

• Be the main point of contact with customers for issue resolution.
• Develop strong working relationships with key contacts.
• Ensure compliance with customer processes.

Skills

Customer service skills

Attention to detail

Administration skills

Effective communication

Tools

Windows 10

Job description

Customer Service-Customer Service Advisor

EV Cargo Ashby-De-La-Zouch, England, United Kingdom

Join or sign in to find your next job

Join to apply for the Customer Service-Customer Service Advisor role at EV Cargo

Customer Service-Customer Service Advisor

EV Cargo Ashby-De-La-Zouch, England, United Kingdom

1 week ago Be among the first 25 applicants

Join to apply for the Customer Service-Customer Service Advisor role at EV Cargo

Working as part of the EV Cargo Solutions Commercial team you will be required to provide excellent customer service whilst managing customer expectations and ensuring repeat business and business growth alongside maximizing gross margin. As a member of the EV Cargo team you will be working with large-scale well-known customer brands and multiple hauliers across the UK.

Salary: Competitive

Shift: Mon - Fri, 40 hr week

Main Duties Include

• Be the main point of contact with the customer for information sharing and issue resolution.
• Develop strong working relationships and trust with key contacts.
• Ensure cost and service compliance to internal and customer processes.
• Take ownership and responsibility from the initial order through to successful delivery.
• Proactively monitor all areas of key sensitivity ensuring compliance to process and customer request.
• Responsible for compilation and distribution of relevant reports and KPI’s.
  
  

Key Skills And Experience Required

• Previous customer service experience along with excellent customer service skills.
• Previous experience of working within a small team environment.
• Experience of Windows 10 in a business capacity.
• Excellent telephone manner.
• Excellent attention to detail
• Administration skills.
  
  

Person Specification

• Self-starter
• A team player with the ability to communicate effectively at all levels.
• A methodical and structured approach to problem solving.
• A can do attitude with a flexible approach.
• An approachable and reliable attitude.
• A keen attitude towards self-development.
  
  

Other details

• Job Family Office Staff
• Job Function Customer Services
• Pay Type Salary
• Job Start Date 12 November 2024

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at EV Cargo by 2x

Get notified about new Customer Service Advisor jobs in Ashby-De-La-Zouch, England, United Kingdom.

Whitwick, England, United Kingdom 1 week ago

Coventry, England, United Kingdom 1 day ago

Derby, England, United Kingdom 3 months ago

Key Accounts and Customer Service Advisor

Markfield, England, United Kingdom 6 days ago

Alfreton, England, United Kingdom 5 days ago

Nuneaton, England, United Kingdom 1 week ago

Coventry, England, United Kingdom 1 day ago

Key Accounts and Customer Service Advisor

Coalville, England, United Kingdom 4 days ago

Derby, England, United Kingdom 3 weeks ago

Leicester, England, United Kingdom 3 weeks ago

Nottingham, England, United Kingdom 6 days ago

Syston, England, United Kingdom 2 days ago

Nottingham, England, United Kingdom 2 weeks ago

Cosford, England, United Kingdom 1 month ago

Walsall, England, United Kingdom 4 weeks ago

Coventry, England, United Kingdom 1 week ago

Strelley, England, United Kingdom 3 weeks ago

Loughborough, England, United Kingdom £21,000.00-£25,000.00 2 days ago

Derby, England, United Kingdom 4 days ago

Atherstone, England, United Kingdom 1 week ago

Sandiacre, England, United Kingdom 3 weeks ago

Atherstone, England, United Kingdom 1 week ago

Nottingham, England, United Kingdom 6 days ago

Coventry, England, United Kingdom 1 month ago

Arnold, England, United Kingdom 1 day ago

Coventry, England, United Kingdom 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.